Help Desk Analyst

Our client is looking for a resourceful and customer-focused Help Desk Analyst to join their team on a contract basis. If you thrive in a high-volume, fast-paced environment and take pride in keeping end users productive and supported, this is the opportunity for you. You’ll be stepping into a tight-knit support team that serves thousands of users across multiple locations-where your contributions are felt every single day. As part of our process after applying, you may receive an invitation from our AI Recruiter Avery for a short conversation that lets you share more about your background beyond your resume. For questions, contact View email address on click.appcast.io. Job Type: Contract (2+ months, with potential for extension) Compensation: This job is expected to pay about $25-$28.00/hr No Visa Sponsorship Available for this role What You’ll Do Provide Level 1 technical support to 2,000+ end users across multiple locations via phone, email, and MS Teams Troubleshoot hardware, software, and connectivity issues in a high-volume enterprise environment Support and troubleshoot point-of-sale (POS) systems, including Oracle Symphony Log, track, and manage tickets using an established ticketing system Collaborate with a team of analysts, a manager, and a director to ensure timely and effective issue resolution What Gets You the Job 3-5 years of Level 1 help desk or technical support experience Strong customer service and communication skills across phone, email, and MS Teams Point-of-sale (POS) experience-Oracle Symphony knowledge is a major plus Experience in a high-volume, fast-paced enterprise environment Familiarity with any ticketing system for issue tracking and resolution Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey-so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career! Ready to bring your technical support skills to a team where your work truly matters? Apply today and take the next step in your help desk career. Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. #J-18808-Ljbffr Irvine Technology Corporation