VTC Technician and Maintainer Jobs

Hawk Associates, View phone number on click.appcast.io

VTC and VoIP Support Specialist with TS/SCI – Ft. Huachuca, AZ
Job Description: A mission-driven professional with current TS/SCI clearance to support VoIP (Voice
over Internet Protocol) and VTC (Video Teleconferencing) for the cutting-edge technology that is
currently being employed throughout Ft. Huachuca.

Hawk Associates, a Service Disabled Veteran Owned Small Business (SDVOSB), provides Information
Technology/Cybersecurity and C5ISR support to the DoD Joint Warfighter, non-DoD Agencies,
Government organizations, and Commercial Industry. Join us – dedicated professionals getting the job
done right…the first time.

Responsibilities:
• Operates VTC suites
• Maintains DISA IAVM/STIG compliance of VOIP network devices and Cisco Unified Call
Manager (CUCM)
• Ensures DISA IAVM/STIG compliance of Desktop VTC and Room based VTC equipment
• Provides direct customer support of Voice and Video equipment

Requirements:
• Current TOP SECRET security clearance with SCI eligibility. Ability to obtain a CI Polygraph after
start of employment.
• Bachelor’s degree with a minimum of 2 years relevant experience OR a Master’s degree. An
additional 4 years of experience may be substituted in lieu of a degree requirement.
• Basic knowledge and understanding of network typologies and network protocols.
• Knowledge of VTC processes and procedures; have comprehensive AV/VTC skills along with
excellent customer support skills.
• Projection systems/display devices
• Switching, routing, and interface technology
• VTC and Audio-conferencing technologies
• Up-to-date awareness of AV and IT technologies and their features
• Ability to operate touch panels
• Ability to read and follow AV system flow diagrams and support documentation
• Excellent interpersonal skills, accuracy, and attention to detail
• Ability to accurately report system health status and identify pending system maintenance
requirements with supporting data.

Preferred Qualifications:
• Current CompTIA Security+ CE certification (IAT II or higher)
• Knowledge of Cisco Unified Call Manager
• Knowledge of Cisco and Tandberg Video Teleconferencing equipment
• Knowledge of DISA STIGs and the ability to create STIG checklists