FRONT OF HOUSE RESTAURANT MANAGER

Job Description

Job Description

Front of House Restaurant ManagerPosition Summary:The Front of House Manager is responsible for overseeing all guest-facing operations of the restaurant to ensure excellent service, smooth daily operations, and a positive dining experience. This role leads the FOH team, maintains service standards, and acts as the primary point of contact between guests and management.Key ResponsibilitiesGuest ExperienceEnsure every guest receives prompt, friendly, and professional serviceHandle guest inquiries, concerns, and complaints in a timely and courteous mannerMonitor dining room flow and atmosphereBuild relationships with regular guests to encourage repeat businessMaintain high standards of cleanliness and presentation in all guest areasOperationsOversee daily front-of-house operations including host stand, servers, bartenders, bussers, and runnersCoordinate with kitchen management to ensure efficient communication between FOH and BOHManage reservations, waitlists, and floor plansEnsure compliance with health, safety, and company policiesMonitor service timing and quality during all shiftsStaff LeadershipHire, train, schedule, and supervise FOH staffConduct pre-shift meetings and ongoing staff coachingEnforce company policies and service standardsHandle performance evaluations and disciplinary actions when necessaryFoster a positive, team-oriented work environmentAdministrative DutiesCreate and manage staff schedulesControl labor costs and maintain timecard accuracyAssist with inventory, ordering, and vendor communicationPrepare daily reports and track sales performanceEnsure proper cash handling and closing proceduresQualificationsMinimum 2-3 years restaurant management experienceStrong leadership and communication skillsExcellent customer service and problem-solving abilitiesAbility to work in a fast-paced environmentKnowledge of POS systems and restaurant softwareFlexible schedule including nights, weekends, and holidaysFood handler and alcohol certification (as required)Be able to lift 10-25pdsSkills RequiredTeam leadership and motivationConflict resolutionTime management and organizationMultitasking under pressureProfessional appearance and demeanorStrong attention to detailReports To: General Manager Supervises: Hosts, Servers, Bartenders, Bussers, Food Runners