Logistics & Operations Manager

Job Description

Job Description

Salary: DOE

About iKamper

iKamper is a premium outdoor equipment company known for its innovative rooftop tents and adventure gear. Headquartered in South Korea with subsidiaries in the U.S., Canada, and Europe, iKamper designs products that inspire people to explore the outdoors comfortably and responsibly.

iKamper USA serves as the primary distribution and support hub for North American operations, ensuring exceptional customer experience and efficient logistics management.

Position Overview

The Logistics & Operations Manager is responsible for overseeing warehouse operations, logistics coordination, and inventory control for iKamper USA. This role ensures that inbound and outbound processes run efficiently, accurately, and in alignment with the companys operational and financial goals.

The ideal candidate is hands-on, detail-oriented, and able to balance strategic planning with day-to-day operational execution.

Key Responsibilities

Warehouse Operations & Order Fulfillment

• Supervise daily warehouse activities, including receiving, storage, picking, packing, and shipping.
• Decide which orders to fulfill each day based on shipping priority, order type (B2B/B2C), and inventory availability.
• Maintain an organized, clean, and safe warehouse environment compliant with OSHA standards.
• Develop and enforce Standard Operating Procedures (SOPs) for all warehouse activities.
• Oversee warehouse layout optimization for improved space utilization and workflow efficiency.
• Lead and train warehouse staff to ensure productivity and quality standards are consistently met.

Logistics & Transportation

• Coordinate domestic and international shipments, including exports to Canada and imports from South Korea (HQ).
• Work closely with freight forwarders, carriers, and customs brokers to ensure on-time and compliant deliveries.
• Manage logistics costs and negotiate competitive shipping rates with vendors.
• Track and resolve delivery discrepancies, freight claims, and damages.

Inventory Control

• Oversee cycle counts and full physical inventory counts.
• Collaborate with Finance and Supply Chain teams to ensure accurate inventory valuation and reporting.
• Monitor and reconcile inventory variances in NetSuite ERP.
• Maintain accurate SKU-level visibility for both B2B and D2C channels.

Process Improvement & Reporting

• Identify and implement process improvements to reduce cost, improve accuracy, and increase throughput.
• Prepare and present monthly reports on logistics costs, fulfillment performance, and warehouse KPIs.
• Partner with the Finance and Sales teams to forecast demand and support demand planning.

Leadership & Collaboration

• Supervise warehouse staff, providing clear goals, coaching, and performance evaluations.
• Collaborate cross-functionally with Sales, Finance, Customer Service, and HQ logistics teams.
• Ensure alignment with company values and foster a culture of accountability, teamwork, and safety.

Qualifications

• 5+ years of experience in warehouse and logistics management, preferably in outdoor equipment, consumer goods, or e-commerce.
• Hands-on experience with ERP systems (NetSuite preferred) and inventory management tools.
• Knowledge of U.S. import/export compliance, including customs documentation and freight operations.
• Strong analytical and organizational skills, with proficiency in Excel and data-driven decision-making.
• Excellent leadership, communication, and problem-solving abilities.
• Ability to occasionally lift up to 50 lbs and work in a warehouse environment.
• Valid drivers license required; forklift certification preferred.

Compensation & Benefits

• Competitive salary based on experience
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and company holidays
• Employee discount on iKamper products

Why Join iKamper

At iKamper, youll be part of a passionate, innovative, and globally connected team dedicated to redefining outdoor adventure. Youll have the opportunity to make an impact, improve operational excellence, and grow with a brand that values integrity, craftsmanship, and exploration.