Guest Service Specialist

Job Title: Guest Experience

Company: BEST Crowd Management

Location: Ryan Field- Northwestern University

Pay: $17 / hr

Job Type: Part-time

Summary:

BEST Crowd Management is looking for friendly, reliable, and service-oriented individuals to join our Guest Experience Team. In this role, youll be the face of the experienceproviding assistance, answering questions, and helping create a welcoming, positive environment for every guest. This position is ideal for individuals who enjoy working with people, solving problems, and delivering excellent customer service in a fast-paced setting.

Responsibilities:

• Assist with event setup, including the arrangement of equipment, signage, and other necessary materials.
• Monitor access points and conduct thorough security checks to prevent unauthorized entry and ensure the safety of attendees.
• Provide friendly and helpful customer service by assisting attendees with inquiries, directions, and general event information.
• Collaborate with event staff and security personnel to maintain a safe and organized environment.
• Assist in crowd management, including controlling entry and exit points and ensuring proper flow of attendees.
• Respond promptly and effectively to security incidents or emergencies, following established protocols.
• Monitor event areas to enforce event rules, regulations, and safety procedures.
• Handle and resolve attendee complaints or conflicts in a calm and professional manner.
• Adhere to company policies, procedures, and guidelines to deliver a high standard of service and security.
• Represent BEST Crowd Management with professionalism, courtesy, and teamwork.
• Support overall operations by being flexible and assisting where needed.

Requirements:

• Must be at least 18 years old.
• High school diploma or equivalent preferred.
• Previous customer service, hospitality, retail, or guest-facing experience is a plus, but not required.
• Strong communication and interpersonal skills.
• Ability to remain calm, friendly, and professional in busy or high-energy environments.
• Willingness to work evenings, weekends, and holidays as needed.
• Ability to stand and remain active for extended periods.
• Dependable, punctual, and team-oriented with a strong work ethic.
• PERC Card Preferred - Pay Incentive

Benefits:

• Competitive hourly pay based on experience and qualifications.
• Opportunities for career growth and advancement within BEST Crowd Management.
• Ongoing training and professional development opportunities.
• Flexible scheduling to support work-life balance.
• A positive, inclusive, and team-oriented work environment.

EEOC Statement: It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.