Pharmacy Care Technician

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start  Caring. Connecting. Growing together.

The  Pharmacy Care Technician plays a vital role in supporting the Optum at Home (OAH) pharmacy program by assisting the Pharmacist with patient outreach, provider communication and care coordination activities. This position is responsible for making and documenting phone calls, sending faxes, and following up with providers, patients and pharmacies. Following up on recommendations made by the clinical pharmacist assists with the implementation of the recommendations, leading to improved patient outcomes.

Schedule : Monday-Friday, 8:30am-5pm PST

Location : 3901 Hoyt Ave, Lower Level, Everett, WA 98201

Primary Responsibilities: 

• Contact patients, answer incoming calls, and schedule or reschedule appointments in a timely and professional manner.
• Monitor and track patient enrollments, laboratory orders, and test results to ensure accurate and timely follow-up.
• Investigate and resolve patient, billing, and pharmacy-related issues while maintaining a high level of customer service.
• Support clinicians, including Registered Nurses (RNs), Advanced Registered Nurse Practitioner (ARNPs), and Pharmacists, with daily operations and patient follow-up activities.
• Address customer concerns and inquiries, ensuring accurate information and effective resolution of issues.
• Maintain accurate patient records and documentation in accordance with organizational policies and procedures.
• Collaborate with internal departments and external partners to ensure continuity of patient care and service excellence.
• Perform additional duties and responsibilities as assigned.

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Active State of Washington Pharmacy Technician Certification
• 1+ year of computer proficiency experience with Microsoft Office Suite
• 1 plus year of retail pharmacy experience

Preferred Qualifications

• 2+ years of current or recent pharmacy or PBM experience
• Current National Pharmacy Technician Certification (PTCB, NCCT, or ExCPT)
• Call center experience

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED