Program Manager

Program Manager

The Program Manager ensures the successful delivery of high-quality tutoring programs by supporting AmeriCorps members, engaging partner sites, and driving program outcomes. This role fosters strong relationships with schools, members, and internal teams to maintain program integrity, ensure compliance with AmeriCorps regulations, and achieve positive student results. This role is part of a newly established team and represents one of the first positions in Maryland, offering a unique opportunity to help build, launch, and shape new systems, partnerships, and practices.

Responsibilities

Cohort & Member Management

• Provide regular support, feedback, and coaching to ensure a positive and productive service experience for a cohort of AmeriCorps members.
• Monitor member performance, service hours, and professional growth; address concerns promptly and professionally.
• Facilitate and deliver member training sessions and onboarding activities.
• Collaborate with Internal Coaches and Coaching Specialists to manage member supervision, development, and performance.

Program & Site Implementation

• Serve as the primary operational contact for assigned sites, building strong relationships with administrators, teachers, Internal Coaches, and other staff.
• Conduct regular site visits and check-ins to ensure smooth program implementation, address challenges, and foster engagement. A minimum of quarterly visits based on cohort size or supervisor/regional expectations.
• Partner with Coaching Specialists and school staff to ensure program fidelity and to maximize student outcomes.
• Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets and provide corrective guidance as needed.
• Support continuous improvement by identifying opportunities for program growth, expansion, and process enhancements.

Recruitment & Community Engagement

• Conduct AmeriCorps member interviews, document notes, and make selection decisions for assigned regions.
• Partner with Talent Acquisition and external organizations to strengthen recruitment pipelines.
• Represent Ampact at community events, job fairs, and site visits to promote awareness and engagement with AmeriCorps programs.
• Support marketing and media opportunities to elevate program visibility under the guidance of the marketing team.

Other Duties as Assigned

Qualifications

Cohort & Member Management

• Provide regular support, feedback, and coaching to ensure a positive and productive service experience for a cohort of AmeriCorps members.
• Monitor member performance, service hours, and professional growth; address concerns promptly and professionally.
• Facilitate and deliver member training sessions and onboarding activities.
• Collaborate with Internal Coaches and Coaching Specialists to manage member supervision, development, and performance.

Program & Site Implementation

• Serve as the primary operational contact for assigned sites, building strong relationships with administrators, teachers, Internal Coaches, and other staff.
• Conduct regular site visits and check-ins to ensure smooth program implementation, address challenges, and foster engagement. A minimum of quarterly visits based on cohort size or supervisor/regional expectations.
• Partner with Coaching Specialists and school staff to ensure program fidelity and to maximize student outcomes.
• Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets and provide corrective guidance as needed.
• Support continuous improvement by identifying opportunities for program growth, expansion, and process enhancements.

Recruitment & Community Engagement

• Conduct AmeriCorps member interviews, document notes, and make selection decisions for assigned regions.
• Partner with Talent Acquisition and external organizations to strengthen recruitment pipelines.
• Represent Ampact at community events, job fairs, and site visits to promote awareness and engagement with AmeriCorps programs.
• Support marketing and media opportunities to elevate program visibility under the guidance of the marketing team.

Other Duties as Assigned

Benefits

Ampact offers an excellent benefit package including Medical, HSA, Dental, Vision, FSA, Life, Disability, PTO and 401(k).

EEOC

Ampact will not discriminate for or against any AmeriCorps service member or applicant on the basis of race, color, creed, national origin, gender, age, religion, sexual orientation, disability, gender identity or expression, political affiliation, marital or parental status, familial status, military service, or any other category protected by law. Reasonable accommodations provided upon request.