Receptionist-Therapy

Job Description

Job Description

1. Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries, in a professional and courteous manner.

2.       Provide patients with intake and new patient forms as well as copies of our legally required documents.

3.       Must comply with keeping up with logs that must be completed for compliance by state agencies

4.       Schedule appointments for new and recurring patients based on provider availability

5.       Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays

6.       Ensure suitable follow-up appointments are scheduled

7.       Call patients to remind them of upcoming appointments and to help schedule testing for off-site services.

8.       Provide patients with support and guidance as needed

1. Ensures availability of treatment information by filing and retrieving patient records.

10.   Verifies and obtains eligibility and benefits for all primary and secondary insurances. If verification is processed via Internet, prints out and includes in registration packet

11.   Answers, screens and forwards incoming calls appropriately.

12.   Obtains revenue by recording and updating financial information, recording and collecting patient charges.

1. Maintains waiting room and ensures it is clean and free of debris.

14.   Maintains patient accounts by obtaining, recording, and updating personal and financial insurance/information.

15.   Inventories, orders and/or stocks office with supplies, equipment, forms and medications as directed by supervisors