Manager - Patient Access Quality Assurance

Patient Access Quality Assurance Manager

MaineHealth Corporate Management/Leadership Req #: 76101

The Patient Access Quality Assurance Manager is responsible for managing the team of Quality Assurance Representatives. The team is responsible for researching and resolving registration related errors for all MaineHealth entities live on Epic. This team is also responsible for identifying system issues that create registration related errors for encounters that occur at all MaineHealth entities live on Epic. Management and oversight requires extensive knowledge of standard MaineHealth Patient Access policies and procedures in addition to entity specific policies and procedures for all MaineHealth entities live on Epic. The Quality Assurance Manager also interfaces with leaders across MaineHealth system and will also provide feedback, areas of opportunity and participation in process improvement events and initiatives. The manager will also facilitate the planning, implementation and post implementation phases of various projects for the department, Maine Medical Center, MaineHealth and/or other MH entities.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: 4 year college degree or equivalent leadership experience in Revenue Cycle will be considered
• License/Certifications: N/A
• Experience: Minimum of 3 years in a related Healthcare Field and (3-5) years leadership experience preferred; this includes having an understanding of Patient Access as it relates to registration, insurance verification, authorization, collection functions, financial assistance, and third party payer procedures
• Has the experience and analytical skills necessary to identify innovative opportunities for improvement including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards.
• A high level of self-activation and initiative to keep abreast of dynamic changes in the regulatory arena; ability to work in a high volume, fast paced work environment requiring prioritization of multiple tasks simultaneously.
• Must have excellent verbal and written communication skills in order to present and explain information to customers and stakeholders. Communication skills include experience working with Microsoft Office products.
• Must be able to handle sensitive, stressful and confidential situations and account information

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to View email address on click.appcast.io.

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family. MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact View email address on click.appcast.io