Senior Customer Engineer, Named Toronto Canada

About Us

At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

At Cloudflare were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a normalized problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration leveraging AI to ship faster today to make it better tomorrow while ensuring that every improvement no matter how small is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy and that AI is a partner in solving tough problems to keep the Internet moving forward youll fit right in.

Available Location: Toronto Canada

About Us

At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

Were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a normalized problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration leveraging AI to ship faster today to make it better tomorrow while ensuring that every improvement no matter how small is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy and that AI is a partner in solving tough problems to keep the Internet moving forward youll fit right in.

What you will do as a Customer Engineer

The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business valueguiding enterprise clients from initial pre-sales technical validation through onboarding deployment architecture and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader you will not hand off your customers once an initial agreement is reached. Instead you will operate as a quota-carrying technologist leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Key Responsibilities

• Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery capture business requirements and map complex customer infrastructure - DNS CDN Zero Trust Network Security Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define scope success criteria and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations architectural diagrams and demonstrations that show how Cloudflare solves specific performance security and reliability challenges. Proactively address complex technical objections security compliance questions and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer Partner or Cloudflare Professional services) being an integral part of all proposals.
• Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation but not execute the implementation serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customers environment (e.g. DNS migrations Zero Trust rollouts WAF tuning guidance) and act as the lead consultant for customer engineering teams walking them step-by-step through configuration best practices. Partner with Account Executives to own discovery demos onboarding technical health risk and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value resolve integration bottlenecks and reduce deployment risk.
• Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption retaining revenue and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
• Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle maintaining a continuous deep relationship with key stakeholders from initial onboarding through maturity renewal and expansion. Provide thought partnership on architecture AI control layers security posture and deployment confidence. Identify potential deployment risks or integration bottlenecks early and provide remediation strategies to de-risk customer outcomes.
• AI Orchestration & Workflow Automation: Leverage AI agents Large Language Models (LLMs) and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses sandbox provisioning basic telemetry monitoring and internal/external documentation reclaiming your time for strategic customer advisory.
• Education & Enablement: Partner closely with the Enablement Team to design build and govern technical resources. Define document and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs) architectural best practices and technical guides to continuously raise the technical baseline across the organization.

Minimum Qualifications

• Experience: Experience in a customer-facing technical role such as Solutions Engineering Customer Engineering Professional Services Sales Engineering Technical Account Management or as a Forward Deployed Engineer (years of experience required will vary based on Associate Senior Staff or Principal leveling).
• Architectural Mindset: Ability to white-board design and articulate complex enterprise network and security architectures clearly.
• Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
• Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment with a strong understanding of SaaS metrics business value translation and enterprise sales cycles.
• Communication: Exceptional presentation and stakeholder management skills capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
• Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below:
• Internet fundamentals: Deep understanding of how the Internet works including OSI Model layers 17 BGP GRE TCP/UDP DNS (authoritative and recursive) and SSL/TLS.
• Security: Expertise in the security of Internet properties including WAF Bot Management Firewalls Rate Limiting (M)TLS Zero Trust and SASE concepts.
• Performance: Expertise in the performance of Internet properties including speed latency caching video streaming and TLS 1.3.
• AI Proficiency: Familiarity with prompt engineering AI-assisted scripting and log analysis LLM utilization and workflow automation to augment everyday CE workflows.
• Coding/Scripting: Proficiency in Python JavaScript Bash Lua Go or similar languages to write custom integration scripts API connectors and edge computing functions.
• Developer Platform Fluency: Experience designing building deploying or scaling applications using RESTful/GraphQL APIs SDKs webhooks and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform Pulumi) CI/CD pipelines and observability for developer-led deployments.

Strongly Preferred Qualifications (The Good-to-Haves)

• Technical Enablement: Track record of creating and delivering technical enablement - workshops code samples documentation or developer onboarding - that accelerates customer adoption of complex platforms.
• Applied AI Knowledge: Experience with LLM orchestration Retrieval-Augmented Generation (RAG) architectures and model-access controls.
• Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS HIPAA and SOC 2.
• Hyperscaler / Digital Native Background: Talent coming out of hyperscalers digital natives distributed systems environments or startups is strongly valued for its deeper cloud fluency and advanced architecture depth.

Education

Undergraduate or graduate degree in Computer Science Engineering or a related field.

Travel

This role may require travel up to 2050% to attend customer meetings conferences industry events and in-person team collaboration.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo : Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project : In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.

Required Experience:

Senior IC