Client Services Representative & Vet Assistant Relief

Equine Client Services Representative & Veterinary Assistant

Northwest Equine is a 100% ambulatory equine veterinary practice seeking a full-time Equine Client Services Representative & Veterinary Assistant to join our busy multi-doctor team. This unique position combines front-office client service responsibilities with hands-on veterinary assistant duties in the field. This role will be approximately 80% CSR work, and 20% field work. The ideal candidate is highly organized, professional, and adaptable, with a strong equine background and a passion for delivering exceptional care to both clients and patients. The successful candidate will thrive in a fast-paced environment, enjoy multitasking, and work collaboratively with veterinarians, support staff, and horse owners while maintaining a positive and service-oriented attitude.

Client Services Responsibilities

Answer multi-line phone system in a friendly, professional manner

Schedule appointments and coordinate ambulatory veterinary services

Manage client communications via phone, email, and text messaging

Process invoices and payments

Perform data entry and maintain accurate medical records

Assist with client follow-up and appointment reminders

Complete general office and administrative tasks

Provide exceptional customer service to clients and referring partners

Veterinary Assistant Responsibilities

Assist veterinarians with equine patient care, diagnostics, and treatments

Prepare and stock veterinary vehicles for daily appointments

Maintain inventory and supply levels

Safely handle and restrain horses during examinations, procedures, and emergencies

Assist with diagnostic testing, including radiography and laboratory procedures

Administer medications under veterinarian supervision

Clean, disinfect, and maintain trucks, equipment, and treatment areas

Sterilize and maintain surgical instruments and medical equipment

Support veterinarians during routine and emergency field calls

Qualifications Required

Previous receptionist or customer service experience

Knowledge of basic horse care and the equine industry

Experienced horse handling skills, including: Trotting and lunging horses, safe handling of horses under sedation.

Strong written and verbal communication skills

Professional email, text, and client communication experience

Ability to work efficiently in a fast-paced, multi-doctor environment

Skilled in answering a multi-line phone system

Ability to follow instructions while also working independently

Basic computer proficiency and willingness to learn new software systems

Strong attention to detail, grammar, and spelling

Dependable transportation and valid Washington State driver's license

Ability to safely lift and carry at least 50 pounds

Must be at least 18 years of age

Genuinely enjoys working with animals and can work with them even when they are stressed, ill, or in pain

Works well as part of a team and maintains a positive, collaborative attitude

Physical Requirements

Frequently walk, stand, bend, squat, and lift throughout the workday

Work safely around horses of varying temperaments

Perform physical tasks in outdoor environments and varying weather conditions

Meet the physical demands associated with ambulatory equine veterinary medicine

Frequently work in a bent, kneeling, or squatting position Ability to lift and carry a minimum of 50 pounds safely

Schedule

Full-time position; MondayFriday schedule with hours varying based on practice needs

Participation in evening and weekend on-call rotations may be required

What We're Looking For in The Ideal Candidate

Enjoys working with horses and people

Remains calm and professional in high-pressure situations

Is dependable, organized, and goal-oriented

Embraces teamwork and collaboration

Provides outstanding service to clients and compassionate care to patients

Takes initiative and maintains a positive attitude

Is comfortable balancing office responsibilities with field work

Compensation & Benefits

The base hourly range for this position is $21.50$26.00 per hour. Pay is determined by work location and additional factors including job-related skills, experience, education, and training.

Benefits include:

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid holidays

The range provided for this position reflects the minimum and maximum target pay for the role. Within the range, individual compensation is determined by experience, qualifications, skills, and relevant training.