Guest Services Agent

OverviewStay Mendocino is looking for a dependable, friendly, hands-on team member to support our coastal boutique hotels in a unique hybrid role. This position is roughly half guest services/front desk support and half laundry operations, with occasional property support when needed. This is a great fit for someone who enjoys working with people, staying active, helping a team, and having variety in their day. This is not a desk-only job. Some days you may be answering guest calls and helping with reservations. Other days you may be keeping laundry moving, supporting housekeepers, inspecting rooms, or jumping in where the team needs help. We are looking for someone who is reliable, positive, detail-oriented, and willing to learn. About the CompanyMendocino MGMT LLC oversees four boutique hotels, three properties in Little River and one in Anderson Valley. We pride ourselves on providing a memorable guest experience while creating a supportive and hardworking environment for our team. What Youll Do Guest Services / Front Desk Support- Answer guest phone calls, emails, and in-person questions in a friendly and professional way- Assist with reservations, modifications, confirmations, and guest communication- Learn and use our reservation software and internal systems- Provide local recommendations and helpful information to guests- Communicate with housekeeping, maintenance, and management to help the day run smoothly- Help inspect rooms and common areas to make sure they are guest-ready Laundry / Linen Support- Help keep laundry moving efficiently throughout the day- Wash, dry, fold, sort, and restock linens and towels across our 3 coastal properties- Support linen and supply inventory. Report shortages and identify damaged or unusable items- Assist with linen reclaim and organization- Help maintain a clean, organized laundry area Property Support- Occasionally assist with cleaning guest rooms or cottages when needed- Strip rooms, make beds, restock supplies, and help housekeepers during busy days- Support deep cleaning projects and general property upkeep as needed- Support Maintenance when needed Who Were Looking For- Friendly, professional, and comfortable communicating with guests- Reliable and able to show up ready to work- Willing to learn reservation software and hotel systems- Comfortable doing physical work, including laundry, folding, lifting linen bags, and housekeeping support- Detail-oriented and able to keep work organized- Positive attitude and team-first mindset- Able to multitask and switch between guest service and hands-on work- Flexible availability, including weekends and holidays- Prior hotel, housekeeping, laundry, customer service, or front desk experience is helpful but not required for the right person ScheduleThis is intended to be a full-time position, especially during the busy season. During slower periods hours may vary, but we do our best to provide steady hours for strong and reliable team members. Why This Job Is DifferentThis role is important to the whole operation. You are helping guests, supporting property operations, getting rooms ready, and helping our hotel team stay organized and successful. If you like variety, hospitality, teamwork, and being someone people can count on, this could be a great fit. Benefits / Perks- Competitive hourly wage- Free & discounted employee stay programs- Scenic coastal work environment- Mileage reimbursement program- Opportunities to learn hotel operations and grow across multiple properties- Supportive team environment How to ApplyPlease apply online or contact the property directly at View phone number on click.appcast.io or email at View email address on click.appcast.io if interested. The Company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Applicants requiring accommodation to complete the application and/or interview process should contact a management representative. 
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