Concierge

Facility: Victoria Crossing Rehabilitation Position: Concierge Location: Brandon, FL Schedule: Full-Time 11:00am to 7:00pm Pay Rate: $18-$23/hour Join Our Team as a Concierge Victoria Crossing Rehabilitation is seeking a friendly, compassionate, and detail-oriented Concierge to join our team. In this role, you’ll be the welcoming face of our facility—helping create a warm, supportive experience for Residents and their families from admission through discharge. Key Responsibilities Partner with the Admissions Department to coordinate new admissions and notify nursing staff of equipment needs (beds, oxygen, etc.). Prepare rooms for incoming Residents by ensuring: Previous belongings are packed and removed Terminal cleaning is completed Beds are made and call bells, lights, and TVs are functioning Assemble and deliver welcome baskets for new Residents. Greet and escort Residents from the lobby to their rooms, providing a positive first impression. Engage with Residents and families, offering support, encouragement, and assistance. Respond to call bells and assist Residents as able; communicate with nursing staff when additional support is needed. Address Resident concerns and complaints in accordance with the Grievance Process. Assist with room transitions (short-term rehab to long-term care). Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge. Provide tours during off-hours or when Admissions staff are unavailable. Email daily progress reports to administrative leadership, noting trends or concerns. Coordinate with laundry services for the return of stored belongings. Prepare and distribute discharge gift bags for Residents returning to the community. Monitor and schedule Resident smoking sessions. Attend in-service training, Resident Council meetings, and required staff meetings. Perform additional duties as assigned by the Administrator. Requirements Customer service experience required Nursing home or healthcare experience preferred Benefits Comprehensive Medical & Dental Coverage Generous Paid Time Off (PTO) 401(k) Retirement Plan Employee Recognition Program Supportive, team-oriented work environment Company perks and employee discounts If you’re passionate about providing exceptional service and creating a welcoming environment, we’d love to have you join our team. Apply today to become part of the Victoria Crossing family. #J-18808-Ljbffr