Lemon Law Intake Specialist

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

We are seeking a Lemon Law Intake Specialist to join our growing team. This role serves as the first point of contact for prospective clients , responsible for qualifying, onboarding, and converting leads into retained cases.

The ideal candidate is detail-oriented, client-focused, and results-driven , with strong communication skills and the ability to guide potential clients through the intake and sign-up process.

Salary Range: $20.00 – $26.00 per hour

Key Responsibilities:

• Handle inbound and outbound calls, texts, and emails from prospective clients 
• Conduct initial screenings for California Lemon Law eligibility
• Gather and document key case details (vehicle history, repair attempts, warranties, etc.) 
• Clearly explain the firm’s process and set expectations with clients 
• Convert qualified leads into signed clients (retainerships) 
• Send, track, and follow up on retainer agreements and onboarding documents 
• Maintain accurate notes and records in CRM/case management systems 
• Coordinate with case managers and attorneys for smooth case handoff 
• Follow up with warm leads to maximize conversion rates 
• Meet daily/weekly KPIs (calls, follow-ups, signed cases)

Qualifications:

• Prior intake, sales, or client-facing experience required
• Strong verbal and written communication skills 
• Comfortable handling high call volume in a fast-paced environment 
• Strong attention to detail and organizational skills 
• Ability to multitask and manage multiple leads simultaneously 
• Results-driven with a focus on conversion and client experience 
• Basic computer proficiency (CRM systems, Google Workspace, etc.)

Preferred Qualifications:

• Experience in Lemon Law or personal injury intake
• Familiarity with California Lemon Law (Song-Beverly Act) 
• Bilingual (Spanish) a plus 
• Experience using CASEpeer or similar legal case management software

Job Details

• Job Type: Full-time
• Schedule: 8-hour shift
• Work Environment: In-person

Benefits & Perks

• Competitive salary
• 401(k)
• Health, dental, and vision insurance
• Paid time off (PTO)
• Paid sick leave

Work Location Requirements

• Ability to commute to Irvine, CA (required)
• Ability to relocate to Irvine, CA prior to start date (required)