Shipping & Logistics Manager

Headboards World is a custom upholstered furniture manufacturer based in the Dallas-Fort Worth area, specializing in headboards, beds, and custom upholstery for direct consumers, interior designers, and trade clients nationwide. About the Role We're seeking a hands-on Shipping & Logistics Manager to build and own a scalable, professionally run shipping, receiving, and logistics operation. This is a newly formalized function focused on reducing our shipping backlog, establishing external carrier relationships, and building efficient, repeatable logistics processes to support our growing manufacturing operation. Responsibilities Identify, vet, and establish accounts with external LTL and white-glove furniture carriers Own carrier rate negotiation, service-level agreements, and ongoing carrier relationships Coordinate LTL, white-glove, final-mile, and local deliveries Manage quotes, BOLs, pickups, tracking, and delivery appointments Own the shipping backlog and develop a plan to reduce it Oversee freight claims, damage tracking, and resolution Develop furniture packaging standards to reduce transit damage Manage packaging materials and shipping supplies Inventory & Warehouse Management Own inventory accuracy for finished goods and outbound materials, including regular cycle counts Manage shipping, receiving, staging, and finished-goods inventory Establish organized, efficient warehouse staging and storage practices Coordinate with manufacturing to plan upcoming shipments Team & Process Leadership Develop SOPs for shipping, receiving, and dispatch processes Help lead and develop shipping/warehouse personnel Monitor freight costs, carrier performance, and on-time delivery Establish safety and organizational standards throughout the shipping/warehouse area What We're Looking For 3+ years of shipping, logistics, transportation, or warehouse experience Experience with LTL, freight, final-mile, or large-item shipping Carrier negotiation and freight-rate experience strongly preferred Knowledge of BOLs, freight claims, tracking, and shipping documentation Experience with inventory and shipping/receiving operations Strong organization, communication, and problem-solving skills Furniture, manufacturing, or large-item logistics experience preferred Must be able to work full-time, 100% on-site Why Headboards World Real ownership over building a logistics function from the ground up Direct collaboration with ownership and leadership — this role reports directly to executive leadership Growing company with genuine room to grow as the function scales #J-18808-Ljbffr