Automotive Service Advisor — Drive Service Excellence

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full‑Time Nissan Service, Albany, NY, US Salary Range: $60,000.00 To $80,000.00 Annually Destination Nissan has openings for experienced Service Advisors that take great pride in customer satisfaction. Responsibilities include taking care of customers, listening to their problems, providing estimates and communicating recommended maintenance service to customers. Will have a strong background in quality customer service with a proven track record. Prior experience in the automotive industry either at a dealership, independent or aftermarket shop is greatly preferred. Must be team oriented with positive attitude and professional demeanor. A valid and clean driver’s license is required. ESSENTIAL DUTIES: Greets customers in a timely, friendly manner and obtains vehicle information. Writes up customer's vehicle problems accurately and clearly on repair order. Presents customer with a service maintenance menu. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Explains completed work and all charges to customers. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Performs other duties as assigned. BENEFITS: 401(k) 401(k) matching Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance We are an EOE and participate in E-Verify. #J-18808-Ljbffr Destination Nissan of Albany