Inventory & Order Management Specialist

Business Overview The Wonderfield Group is owned by Zensho Holdings, the leading food service company in Japan with a market capitalization of over $5.5billion and whose aim is to become the world’s largest food company, a position from which we can eradicate hunger and poverty from around the globe. Wonderfield operates restaurants, factories, and thousands of sushi kiosks and has recently built a successful cut fruit business, Snowfruit. Wonderfield enjoys annual sales of over $2.5billion and EBITDA in excess of $140m a year with an ambitious growth trajectory. Position Overview We are seeking a detail-oriented Order Management Specialist to join our supply chain team. The ideal candidate will ensure accurate, timely order processing and coordinate with internal teams (Sales, Purchasing, Shipping, Production, Finance) and customers to drive excellent fulfillment and post‑sale support. This role requires strong systems experience (Dynamics 365), excellent communication, and the ability to manage escalations and exceptions. Job Responsibilities Manage new customer setup and onboarding processes. Receive and review customer purchase orders and all related documentation related to new orders for accuracy and completeness. Validate order creation and update or correct order details as needed. Perform compliance and credit checks, ensuring required documentation is stored per record retention policies. Communicate order status with vendors, suppliers and 3PLs. Interface with customers daily to provide order status, expected ship dates, and troubleshoot any issues during order lifecycle or post‑sale. Process sales order, receiving & invoicing vendors. Manage escalations and exceptions throughout order management lifecycle to ensure a seamless customer experience. Support invoice generation, customer credits, and invoice adjustments. Maintain accurate records and documentation of order activities, changes, and communications. Other duties as assigned by management. Benefits Paid Time Off (PTO) Paid Holidays, including a Floating Birthday Holiday Medical, Dental, Vision, Life Insurance (100% employee self‑coverage paid by AFC) Annual Bonus Opportunity (Discretionary) 401(k) with Company Match Employee Anniversary Milestone Gift Employee Referral Bonus Other Employee Discounts Opportunities to participate in team events and community activities Key Qualifications & Experience 2+ years of order management, customer service, or operations experience; experience in technology/equipment sales or distribution highly preferred. Proficiency with Microsoft Dynamics 365 (D365) and SharePoint; strong Excel skills. Knowledge of SO and PO processes, and service order workflows. Experience coordinating with Purchasing, Production floor, Shipping/Logistics, and Finance. Equal Employment Opportunity We are proud to be an equal opportunity employer and are committed to creating an inclusive environment for all applicants and employees. Employment decisions are made without regard to race, religion, color, gender identity or expression, sexual orientation, national origin, citizenship status, uniformed service member status, pregnancy, age, genetic information, disability, or any other protected characteristic in accordance with applicable federal, state, and local laws. #J-18808-Ljbffr Afc-Franchise-Corp-