Community Relations Representative ($23.03 - $29.23)

Community Relations Representative

Position Summary: The Community Relations Representative serves as the first point of contact for resident interactions on-site. This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention and promptly resolving customer questions and concerns.

Key Responsibilities:

• Provides excellent customer service by anticipating customer's needs, addressing and taking ownership of resolving questions and concerns promptly and professionally.
• Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Completes all administrative resident services tasks and ensures they are accurately documented in the appropriate operating platform.
• Drives efficiency by adopting and maximizing the use of new and existing technologies.

Additional Skills:

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Proficiency in Google Suite

Preferred Education: High School Diploma, General Educational Development (GED) or equivalent experience

Preferred Years of Relevant Work Experience: 1-3 years

Additional Requirements: Travel between communities may be required daily. Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law.

Minimum Qualifications / Other Expectations:

Communities of Responsibility: Promenade - All Bldgs Unit Count: 2111 Compensation: Base Pay Range: $23.03 - $29.23 Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.