Bilingual Collections Agent

APR is hiring for Bilingual Collections Agents for a client in Greensboro! This role is office based with a focus on collection calls, processing and documenting payments, and customer relations.


Schedule - Monday to Friday 8am to 5pm


Location - Greensboro 27401
Pay - Entry Level- $17.00/ Fee quota $4,500/ Earns 10% above quota
*Increases as you progress*


Summary
Collectors make outbound collection calls or receive incoming calls as a third-party agency for collecting past due money, initiating appropriate action and maintaining records in accordance with State and Federal Laws.

Attendance

• Being at work and on time is important to this position because the duties of this job are completed on a daily basis. Timely and regular attendance is an expectation of performance for all employees. To ensure adequate staffing, positive employee morale, and to meet expected productivity standards throughout the organization, employees will be held accountable for adhering to their workplace schedule.
• Being at work and on time is important to this position because a quota must be met monthly. A somewhat flexible work schedule allows employees to choose hours to make up a thirty-nine to forty-hour work week (either 4 days or 5 days) but employees are required to work two nights (off-line, consistently meeting quota may opt not to work nights).

Supervisory Responsibility

• This position has no supervisory responsibilities.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Remote work allowed with management approval.


Physical Requirements
The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


While performing the duties of this job, the following is required of this position:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or
• mouse, handling other objects, long periods working at a computer.
• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
• The employee may occasionally lift and/or move up to 25 pounds. Reasonable Accommodations
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Computer Skills

• To perform this job successfully, an individual should have knowledge of general office computer skills
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications.

Math Ability

• Basic office mathematical skills required.

Certificates and Licenses

• Acceptable score on FDCPA test after initial training.
• Fair Debt Collection Practices Act Certification (Examination may be taken up to three times).

#BD1


Job Requirements:

Essential Duties and Responsibilities include the following:

• Reviews status of delinquent accounts and initiates collection action by contacting accounts.
• Makes outgoing phone calls to make arrangements with consumers for debt to be paid in full or negotiate payment term when applicable.
• Takes incoming calls and work on the account as needed, same as outgoing accounts.
• Follows up on broken promises.
• Contacts attorneys, insurance companies and loan officers (when appropriate) to facilitate liquidation of assets.
• Uses Ontario/Artiva system to key in "Action Codes" to denote specific actions taken on each account.
• Performs file maintenance on consumer accounts when necessary and/or as possible.
• Takes incoming calls and route to other inter-company departments as conditions apply.
• Meets defined quotas monthly.
• Counsels consumers as to the effect accounts will have on their credit report and products available to them to clear debts.
• Observes State and Federal laws.

Benefits Available:

• Short/Long Term Medical Insurance
• Dental Insurance
• Term Life
• Short Term Disability
• Direct Deposit
• Holiday Pay
• Service Bonus

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