Customer Success Manager

Contrario Contrario (YC W25) is building an AI-powered recruiting marketplace that connects elite startup recruiters with fast-growing companies through software and operational tooling. We've raised $2.5M from Y Combinator and Nexus Venture Partners, with angels from Hudson River Trading, Stanford, and OpenAI. Our customers include 250+ companies Decagon, Listen Labs, and Wispr Flow to other category-defining unicorns hiring across engineering and GTM roles. The Role We're hiring our founding Customer Success Manager to own the relationships that make the marketplace work. Taking over a meaningful slice of our existing book of accounts, managing both the customers and the top-earning recruiters who serve them. As you ramp, you'll run product demos independently, and onboard new customers. What You'll Do Own customer accounts. Manage a portfolio of customers and their open roles from onboarding through successful hires. Become their main point of contact and execute all internal workflows Manage our best recruiters. Own relationships with a concentrated group of the highest-performing recruiters on Contrario people earning meaningful income through the network and help them consistently make placements. Run demos and onboard new customers. Learn to independently run product demos, understand hiring needs, close straightforward opportunities, and transition new customers directly into account management. Keep the marketplace moving. Chase down stalled searches, unblock recruiters, handle unhappy customers, identify accounts that need attention, and escalate the right things quickly. Expand accounts. Know customers well enough to identify new roles and additional hiring needs naturally. About You Experience in Customer Success, Account management or equivalent at a startup you're used to moving fast and handling high volume Grindy and high-agency, with strong written and verbal communication Comfortable managing a high volume of relationships and inbound requests at once Background in a talent marketplace, staffing, or recruiting environment is a strong plus, but not required Community-builder or creator-economy backgrounds are also a great fit 3+ years of relevant experience Compensation Base salary: $120K$135K Quarterly bonus: up to $10K per quarter ($40K/year), tied directly to revenue performance across your accounts. Equity: 0.2%-0.4%