Case Manager

Overview Berklee is looking for a compassionate, resourceful, and highly collaborative Case Manager to help our students navigate the complexities of health and wellness. In this student-centered role, you will be a vital link between students and the support they need to overcome barriers to their success. While this is not a clinical role, it requires the heart of a caregiver and the precision of a strategist to ensure no student falls through the cracks. At Berklee, your work directly supports the next generation of creative leaders. Responsibilities Meet with students via walk-ins or appointments to assist them in accessing off‑campus healthcare, navigating insurance, and reaching out to community providers. Review health and wellness early alerts and coordinate outreach to students who may be struggling. Collaborate with the Students‑of‑Concern team to triage reports, coordinate follow‑up plans, and maintain documentation for high‑need cases. Assist students with the transition back to campus after hospitalizations, ensuring a comprehensive plan of care is in place with faculty, deans, and family members. Facilitate support for students and families during urgent situations, acting as a calm and steady guide through complex mental and physical challenges. Collaborate closely with Housing, Community Standards, Student Success Advising, and the Equity Leadership Team to resolve complex student issues. Qualifications Bachelor's degree in Social Work, Counseling, Education, or Health Sciences required; Master's degree preferred. Experience in a college, university, or healthcare environment highly preferred. Familiarity with health services relevant to late adolescents and young adults, and an understanding of how to navigate health insurance. Superior judgment, a high level of respect for confidentiality, and a "positive attitude" even in high‑pressure situations. Ability to communicate effectively with diverse stakeholders, including parents, providers, and senior administrators. Benefits Generous Time Off: Extensive PTO and paid holidays, including a winter break. Comprehensive Coverage: Excellent health, dental, and life insurance plans. Tuition Benefits: For you and your family, including free or discounted courses. Retirement Security: 403(b) plan with matching contributions. Cultural Access: World‑class music, theater, and dance performances on campus. Equal Opportunity & Disability Accommodation Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. Hiring Range $58,650 to $69,000; salary dependent on relevant experience and education. #J-18808-Ljbffr Berklee College of Music