Intake Counselor

Intake Counselor

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all.

The posted compensation range of $33.21 - $41.51 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

As our Intake Coordinator, you will serve as the crucial first point of contact for our clients, guiding them through the initial stages of our services with empathy and efficiency.

Every day you will manage incoming inquiries, conduct initial assessments, gather relevant client information, and explain our services and processes. You will be expected to accurately document client needs, determine eligibility, schedule appointments, and coordinate with other departments to ensure a smooth transition for new clients, all while maintaining strict confidentiality.

To be successful in this role, you must possess excellent communication and interpersonal skills, a highly organized approach to information management, and a compassionate and patient-centered demeanor.

• Processes telephone inquiries by screening calls for needed intensity of service and caller's insurance coverage.
• Coordinates clinical assessments performed by Crisis Team or psychiatrists, admissions and referrals to appropriate community resources.
• For inpatient admissions the counselor acts as a liaison with the physician, insurance company, business office, U.R. and unit staff.
• Maintains good communication with community agencies that refer patients to the Call center. Contributes to the ongoing development of new referral sources.
• Maintains effective communication with, and serves as liaison between patient, families, program staff, doctors, Crisis Team and community resources.
• Generates daily reports for Case Management, social service, physicians, and PHP.

Required

• Minimum two years healthcare experience
• Fire Safety within 90 days

Preferred

• Experience in mental health or addiction medicine setting
• Bachelor's degree in psychology, social service, counseling or a related field

Founded in 1955, Dignity Health - Northridge Hospital Medical Center is a 394-bed, acute care, nonprofit hospital located. Serving over 80,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, heart care, cancer care and women's health. It is the only pediatric trauma center in the San Fernando Valley.

Additionally, Northridge Hospital Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Thrombectomy-Capable Stroke Center and has been recognized as one of America's 50 Best Hospitals by Healthgrades in 2026.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time.

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.