Warehouse lead

Job Description

Job Description

Position Summary

The Warehouse Lead is responsible for assisting in overseeing daily warehouse operations, ensuring efficient workflow across receiving, storage, order fulfillment, and shipping. This role serves as a hands-on leader, supporting team productivity, maintaining accuracy, and ensuring adherence to company standards and safety protocols. The Warehouse Lead plays a critical role in supporting direct-to-consumer (D2C) fulfillment operations and client satisfaction.

Key Responsibilities 1. Receiving & Inbound Operations

• Oversee and participate in the unloading of inbound shipments
• Verify incoming shipments against purchase orders, ASNs, and packing lists
• Inspect goods for damage, accuracy, and compliance with requirements
• Ensure proper labeling, lot tracking, and system receipt (WMS)
• Coordinate put-away and ensure proper inventory placement

2. Outbound Shipping & Fulfillment

• Plan, prepare, and oversee outbound shipments (parcel, LTL, FTL)
• Ensure all shipments are processed accurately and shipped on time
• Verify order accuracy, labeling, and documentation before release
• Coordinate carrier pickups and staging of outbound freight
• Troubleshoot and resolve shipping discrepancies

3. Pick/Pack & D2C Fulfillment Supervision

• Supervise daily pick/pack operations for D2C and marketplace orders (Amazon, Walmart, etc.)
• Ensure order accuracy, packaging standards, and SLA compliance
• Monitor productivity and optimize workflows for efficiency
• Train team members on proper picking, packing, and quality standards
• Ensure proper use of WMS and scanning processes

4. Team Leadership & Operations

• Lead, train, and motivate warehouse associates and team leads
• Assign daily tasks and monitor performance against KPIs
• Maintain a clean, organized, and safe work environment
• Enforce company policies, procedures, and safety standards
• Support cross-functional coordination (inventory, purchasing, transportation)

5. Inventory & Accuracy

• Support cycle counts and inventory audits
• Ensure proper lot control, FIFO/FEFO practices where applicable
• Investigate and resolve inventory discrepancies
• Maintain accurate system records and reporting

6. Process Improvement

• Identify inefficiencies and recommend process improvements
• Support implementation of SOPs and operational best practices
• Assist in scaling operations as volume growsQualifications
• 2–3+ years of warehouse or fulfillment experience (3PL preferred)
• 1+ years in a lead or supervisory role
• Experience with D2C fulfillment and pick/pack operations
• Familiarity with WMS systems
• Strong understanding of shipping methods (parcel, LTL, FTL)
• Ability to lead teams in a fast-paced environment
• Strong attention to detail and problem-solving skills

Physical Requirements

• Ability to lift up to 50 lbs
• Standing, walking, bending for extended periods
• Comfortable working in a warehouse environment

Preferred Qualifications

• Experience with e-commerce fulfillment in a warehouse environment
• Knowledge of lot control and regulated goods (if applicable)
• Forklift certification

Success Metrics (KPIs)

• Order accuracy rate
• On-time shipment performance
• Receiving accuracy and turnaround time
• Pick/pack productivity
• Inventory accuracy

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