Telecommunicator

Job Title

Job Summary

Receives incoming calls, and dispatches appropriate personnel and equipment to scene of emergency and non-emergencies; interviews caller to determine nature of the problem and determines availability of resources. Enters in information for the CAD system and NCIC.

Essential Duties

• Operates radio broadcasting and receiving equipment, computer and teletype equipment, and operates a multiple telephone console. Must speak clearly, work under stress and make multiple decisions immediately.
• Interviews caller to determine the nature of the problem; delivers the information through the radio and CAD systems in accordance with proscribed procedures.
• Scans CAD computer screens to determine and be aware of available resources.
• Relays all information to responding units, as it was given by the caller.
• Types commands on computer keyboard to update calls with CAD to maintain the integrity of information to the responding units that use the CAD system.
• Upon certification, shall provide pre-arrival EMD instructions to caller.
• Acts as a central point for information.
• Must have integrity and do so without being un-truthful during the performance of his/her duties.
• Works day or night shifts, holidays, weekends to include Sundays; will be asked to participate in shift bids in accordance with seniority as described in the current Union Contract.
• May be exposed to belligerent or irate callers.
• Does not act or have supervisory control.
• Will enter NCIC documents and requests in the required format. Will assist other Communication Operators in 2nd checking entries as require by NCIC FBI Rules and Regulations.

Minimum Qualifications

• High School diploma or equivalent.
• Experience in use of computer terminal and/or multi-line telephone systems.
• Must maintain a "Valid" New Mexico Driver's License or equivalent issued by another state.
• Must be able to multi-task and work under pressure as a professional.
• Must successfully pass a hearing and drug/alcohol test.
• Must submit typing test result with application.

Supplemental Information

Knowledge/Skills/Abilities:

• Basic computer and record keeping skills.
• Adult level training and professional reading and writing abilities.
• Strong interpersonal skills and the ability to work independently with minimal supervision.
• Ability to operate radio broadcasting and receiving equipment, computer and teletype equipment, and to be able to operate a multiple telephone console.
• Must speak clearly, work under stress and make decisions.
• Bilingual (English/Spanish) is preferred.
• Ability to work with co-workers and the public in a respectful, courteous and professional manner.

Physical Demands:

• Must be able to sit for up to four hours at one time, up to twelve hours total per day.
• Must be able to stand/walk for short distances up to at least two hours per day.
• Must be able to crouch, kneel, bend at the waist, twist/rotate at the waist on a minimum basis as needed.
• Must be able to reach arms away from the body or overhead to access dispatching equipment or manuals necessary to perform essential duties.
• Must be able to work with arms bent for up to four hours at one time and up to twelve hours per day.
• Must be able to lift and carry for short distances paperwork or manuals weighing up to 40 pounds.
• Must be able to use hands and fingers to grasp/manipulate equipment necessary to perform essential duties such as writing utensils, telephone, paperwork and manuals.
• Must be able to use five-digit dexterity and implement eye-hand coordination to operate communications equipment as well as instrument keyboards in dispatch room.
• Must have strong hearing and sight abilities, including close vision and the ability to adjust focus, in order to perform all essential duties.

Working Conditions:

• Office environment, primarily indoors, high-stress, occasionally requires lifting material weighing up to 40 pounds.
• All essential duties are performed indoors in a temperature-controlled environment. Some duties will be performed outdoors with environmental factors.
• Duties are generally performed on an even and dry surface, which may be carpeted or tile.
• Worker is exposed to intermittent noise factors.
• Work hazards or potential work hazards involve high pace and stress in performing job duties.
• Shift work will be required as well as working; weekdays, weekends to include Sundays, nights, evenings, days and holidays; will be asked to participate in shift bids in accordance with seniority as described in the current Union Contract

Benefits

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, life insurance, long-term disability, holidays, vacation, and sick leave.

COUNTY OF GRANT - EMPLOYEE BENEFITS

Health Insurance – Health insurance coverage is available to regular full-time employees. Enrollment must take place within thirty (30) days of employment. Insurance coverage becomes effective the first of the month following a full thirty (30) days of employment.

Type of Coverage – Paid by County - You Pay - County Pays - Monthly

Blue Cross Blue Shield EPO – Employee Only– Employee & Child– Employee & Spouse– Family - $0$0$0$0 - $1,001.98$1,402.83$2,257.20$2,955.98

Delta Dental PPO – Employee Only– Employee & Child– Employee & Spouse– Family - $0$0$0$0 - $30.59$73.22$60.81$118.00

Reliance Standard VSP Vision – Employee OnlyPPO – Employee & Child– Employee & Spouse– Family - $0$0$0$0 - $8.88$15.44$19.12$25.68

$50,000 Life Insurance for Employee - $0 - $9.75

$50,000 AD&D Insurance for Employee - $0 - $1.75

Long-Term Disability Insurance 60% for Employee - $0 - Varies

All Optional / Voluntary Benefits are paid by the Employee - $0

Retirement – All full-time employees participate in the Public Employees Retirement Association (PERA). As an employee, you will contribute a percentage of your salary towards your retirement. Grant County, also, contributes a percentage towards your retirement. Currently, for regular employees, Grant County contributes 20.4125% to the employees 3.03% . For law enforcement employees, Grant County contributes 35.1250% to the employees 4.8250% .

Paid Holidays – Regular, full-time employees are eligible for the thirteen (13) holidays designated by the County Commission. In addition, all regular, full-time, and part-time employees are entitled to one (1) Personal Day per year.

Vacation – Regular, full-time, and part-time employees are entitled to paid vacation. Full-time employees accrue vacation at the rate of five (5) hours per pay period for each two (2) weeks of service. In a calendar year, this equates to 16.25 days. Part-time employees accrue vacation on a prorated basis according to the number of hours worked per pay period.

Sick Leave – Regular, full-time, and part-time employees are entitled to paid sick leave. Full-time employees accrue sick leave at the rate of four (4) hours per pay period for each two (2) weeks of service. In a calendar year, this equates to 13 days. Part-time employees accrue sick leave on a prorated basis according to the number of hours worked per pay period.