Director of Revenue Operations

Foxen advances financial wellness through multi-family real estate. Founded in 2018 and headquartered in Columbus, Ohio, we provide a platform of compliance solutions for multifamily property owners, operators and residents.

We’ve built a profitable, growing business in a challenging market. Customers stay and expand with us. Our product portfolio continues to deepen. And we still have significant room to grow.

That kind of momentum requires something specific from the people who work here: high standards, a builder’s mindset and ambition without ego.

Foxen isn’t for everyone. But for the people it’s for, it’s a supportive place to grow.

What You’ll Do:

As Director of Revenue Operations & Sales Enablement, you’ll help Foxen’s sales organization become more effective, productive, and predictable. You’ll partner closely with Sales leadership to strengthen how we develop sellers, manage pipeline, forecast revenue, and move opportunities from initial engagement to close.

This role combines strategic direction with practical execution. You’ll turn business goals and sales insights into clear processes, useful training, and tools that help our teams win. You’ll identify where deals stall, where sellers need support, and where changes to our approach can improve performance.

You’ll also set the business priorities for our revenue technology roadmap, partnering with our systems specialist and technical teams to translate those priorities into solutions. You should understand how revenue systems, data, and automation work together and be comfortable guiding decisions and asking thoughtful technical questions.

Top Impact Areas:

• Sales enablement: Build the onboarding, training, playbooks, and reinforcement that help sellers ramp faster and perform consistently.
• Sales execution: Improve opportunity qualification, deal progression, pipeline discipline, and conversion.
• Revenue visibility: Strengthen forecasting and turn performance data into clear recommendations for Sales leadership.
• Systems strategy and adoption: Guide technology investments toward meaningful sales outcomes and help teams use tools effectively.

Key Responsibilities:

Sales Enablement and Effectiveness

• Build and lead a sales enablement program aligned with Foxen’s sales motion, products, customers, and growth goals.
• Partner with Sales leadership to identify skill gaps and develop onboarding, ongoing training, and coaching resources.
• Partner with Marketing, Product, and subject matter experts to develop sales playbooks, discovery guides, objection-handling resources, and competitive positioning.
• Help sales managers reinforce effective selling behaviors through deal reviews, call insights, and consistent coaching practices.
• Measure enablement effectiveness through adoption, seller readiness, ramp time, and improvements in sales performance.

Sales Process, Pipeline, and Forecasting

• Partner with Sales leadership to define and improve opportunity stages, qualification standards, exit criteria, and pipeline management practices.
• Establish a consistent operating cadence for pipeline reviews, forecasting, and performance discussions.
• Analyze conversion rates, sales cycle length, win/loss patterns, and pipeline health to identify opportunities for improvement.
• Translate findings into specific actions, working with sales managers to implement changes and evaluate results.
• Improve handoffs across Marketing, Sales, Relationship Management, and Customer Operations to support a consistent customer experience.
• Own the business roadmap for revenue technology, prioritizing improvements based on seller needs, revenue impact, and operational efficiency.
• Partner with the systems specialist and technical teams to define requirements, evaluate solutions, and guide implementation.
• Identify practical uses for AI and automation that improve seller productivity, deal visibility, and decision-making.
• Lead rollout planning, communication, training, and adoption for new tools and processes.
• Establish clear expectations for CRM usage and data quality in partnership with Sales leadership and systems owners.

Leadership and Cross-Functional Partnership

• Lead and develop the Revenue Operations team, establishing clear priorities, accountability, and measures of success.
• Serve as a strategic partner to Sales leadership, bringing recommendations grounded in data and an understanding of the selling process.
• Align stakeholders across Sales, Marketing, Relationship Management, and Finance around shared priorities and revenue definitions.
• Balance immediate sales needs with longer-term improvements that support Foxen’s growth.

What You Bring:

• 5–8+ years of experience in Revenue Operations, Sales Operations, Sales Enablement, or a combination of these areas.
• Experience leading and developing a team and influencing cross-functional partners.
• Demonstrated success building enablement programs that improve seller readiness, productivity, or performance.
• Strong understanding of sales processes, opportunity qualification, pipeline management, and forecasting.
• Experience partnering directly with sales leaders and frontline managers to turn insights into changes in seller behavior.
• Strong analytical skills, with the ability to explain what the data means and recommend what to do next.
• Working knowledge of Salesforce and modern revenue tools, with the ability to define business requirements, evaluate capabilities, and guide technical partners.
• Sound judgment about where technology, AI, and automation can improve sales execution.
• Strong facilitation, communication, and change management skills, including the ability to earn trust and drive adoption.

What We Offer:

As a Director of Revenue Operations, you’ll enjoy competitive pay, bonus opportunities, and a comprehensive benefits package designed to support your well-being both inside and outside of work. Our benefits include your choice of three health insurance plans, voluntary dental and vision coverage, short- and long-term disability, life insurance, paid holidays, paid time off, a 401(k) with a 4% company match, and an annual learning & development stipend. This is a full-time, exempt position reporting to the VP of Operations, with occasional travel required for training and company events.