Director of Operations | Luxury High-Rise Residences- Millennium Tower

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Bring Forbes-Level Hospitality Excellence to One of San Francisco's Most Prestigious Residential Communities Have you built your career delivering exceptional experiences at a Forbes Four-Star or Five-Star luxury hotel, resort, or branded residence? Do you thrive leading high-performing teams, elevating service standards, and creating unforgettable experiences for discerning guests and residents? Summary Millennium Tower, one of San Francisco's most iconic luxury residential towers, is seeking an experienced Director of Operations to lead daily operations and help redefine luxury residential living through world-class hospitality and service excellence. The Director of Operations is responsible for overseeing the day-to-day operations of our prestigious luxury high-rise association, Millennium Tower , located in San Francisco, CA. The Director of Operations ensures seamless delivery of luxury services to residents. This role requires a strong background in luxury hotel or hotel residences, with a particular focus on rooms division operations. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a commitment to delivering exceptional service. This is a unique opportunity for a Director of Rooms, Director of Residences, Director of Front Office, Hotel Manager, Assistant General Manager, or Operations Executive who is ready to bring Forbes-level service standards into an exclusive luxury residential environment. Ideal Candidate MUST HAVE Forbes background/experience with strong background from luxury hotel or hotel residences experience from a Forbes 4-Star or 5-Star hotel/resort maintaining Forbes standards, and service level delivery. Compensation $110,000–$135,000 annual base salary depending on experience, plus eligibility for an annual discretionary performance bonus and holiday bonus! Our comprehensive benefits package also includes complimentary parking, flexible scheduling, and additional employee perks such as dry-cleaning services. Schedule This is a full-time onsite leadership role located at Millennium Tower in San Francisco. Monday – Friday

9:00 AM – 5:30 PM

Because luxury service never stops, flexibility is required to support business needs, resident events, emergencies, and operational priorities, including participation in an alternating weekend leadership coverage rotation. Responsibilities Operational Oversight: Manage all aspects of the property's operations, including security, resident services, page team operations, valet, concierge, vendor & contract management and housekeeping. Board Relations: Actively participate in all appropriate operations committees, Board meetings, and preventative maintenance programs/initiatives. Team Leadership: Lead and develop a high-performing large team, providing training, coaching, and performance management based on Forbes standards. Resident Experience: Ensure a consistently high level of resident and guest satisfaction through exceptional service delivery. Financial Management: Develop and manage operations within the budget. Vendor Management: Oversee vendor relationships and contracts to optimize costs and service quality. Compliance: Ensure compliance with all applicable regulations and safety standards. Project Management : Oversee renovation and improvement projects. Bachelor’s degree in Hospitality Management, Business Administration, or related field. Minimum of 5 years of experience within: luxury hotel or hotel residence operations, with a focus on Rooms Division. (Forbes experience) Forbes service training and experience maintaining Forbes standards. Strong Rooms Division, Front Office, Resident Services, or Hotel Operations leadership experience. Experience maintaining Forbes service standards and luxury guest experience programs. Strong leadership and management skills. Proven success leading large teams in high-touch luxury service environments. Excellent communication and interpersonal skills. Strong organizational and problem-solving skills. Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint. Ability to work flexible hours including weekends and holidays. (Required) M100 and CMCA certificates are desired Prolonged periods sitting at a desk and working on a computer. Benefits & Culture Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification. Highly Rated Employer: Check out our Glassdoor reviews – read our reviews here. Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members. Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday. Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success. Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals. If you've built your career delivering Forbes-level hospitality and are ready to bring that expertise to one of San Francisco's most prestigious residential communities, we'd love to connect with you. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact. Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Actionlife