Operations Support Associate

Operations Support Associate REPORTS TO: Head of Finance and Operations EMPLOYMENT STATUS: Part Time, Non-Exempt SCHEDULE: Monday–Friday, generally 1:00 –6:00 p.m., approximately 25 hours per week. Occasional additional hours or evening events may be required with prior approval. EMPLOYMENT PERIOD: September 9, 2027 - July 30, 2027 COMPENSATION: $24–$28/hour, depending upon relevant experience. LOCATION: 11 Jefferson Avenue, Brooklyn, NY 11238 (on-site) Job Summary This position provides afternoon support across the School’s Front Desk, After School, and library operations. The role supports day-to-day school operations, afternoon dismissal, family communication, student transitions, After School programming, and the organization and maintenance of library resources. Responsibilities FRONT DESK COVERAGE & FAMILY SUPPORT Provide Front Desk coverage during the afternoon and early evening hours. Welcome and assist students, families, staff, visitors, and vendors entering the School. Support afternoon dismissal and help ensure students are connected with the appropriate After School class, Aftercare group, or authorized adult. Respond to routine family questions and direct more complex concerns to the appropriate staff member or administrator. Support general Front Desk operations, including answering phones, receiving messages, and assisting with day-to-day school needs. Help maintain a safe, organized, and welcoming front entrance and dismissal environment. AFTER SCHOOL COMMUNICATION & PROGRAM SUPPORT Serve as a day-to-day point of contact for families regarding After School programming. Communicate routine updates regarding program schedules, cancellations, room changes, instructor absences, and other program logistics. Help maintain accurate After School attendance, rosters, enrollment information, and daily program updates. Communicate with After School instructors regarding attendance, student needs, room assignments, and schedule changes. Support student transitions from the school day into After School programming and Aftercare. Coordinate with the Business Office and relevant staff regarding family questions related to registration or program participation. Escalate significant student, family, staffing, or program concerns to school leadership. COLLABORATION & COMMUNICATION Work closely with Front Desk staff, After School instructors, faculty, library support staff, and the Business & Operations Office. Maintain clear, warm, and professional communication with families. Help ensure information is shared consistently among the Front Desk, After School team, faculty, and school administration. Participate in relevant meetings or check-ins related to Front Desk, After School, library, and general school operations as needed. Provide general operational support during the afternoon as priorities arise. Experience working with children and families or in a school, childcare, library, or After School environment preferred. Strong organizational and time-management skills. Ability to manage multiple priorities in a busy school environment. Strong written and verbal communication and interpersonal skills. Comfort communicating directly with parents and caregivers. Proficiency with Google Workspace and the ability to learn school registration, library, and communication systems. Ability to work collaboratively and professionally with children, families, faculty, staff, and visitors. Understanding of, or openness to learning about, Waldorf education and pedagogy. Sound judgment and the ability to identify and appropriately escalator student, family, staffing, or safety concerns. #J-18808-Ljbffr