HR Shared Services Coordinator

Shift Schedule Options: 1:00 pm - 9:30 pm CST with rotating weekends and holidays. Job Summary and Qualifications The Human Resources Shared Services Coordinator (HRSSC) is a member of the Human Resources Service Center (HRSC) team, responsible for providing front-line customer service and support to employees (active and inactive), managers, HR Field staff, and company vendors for questions, issues, and problems related to HR and Payroll Tier I. The HRSSC Tier I Representative will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life‑cycle transactions like onboarding, status change, compensation, separations, etc. The HRSSC Tier I Representative will work under direction from an HRSC Supervisor to ensure HR service delivery is consistently high-quality and partner with Compensation COE, Payroll Service Center, HR Business Partners, Managers, Employees, Sedgwick Vendor, License Manager Pro Vendor, and other HROC Service Groups. Shared Service Coordinator Reps will utilize Atlas, Trinisys, Lawson, Case Management, Kronos, Sedgwick ViaOne, License Manager Pro, and Outlook Mailboxes. What you will do Troubleshoot questions from field HR representatives and partnering HROC service groups regarding Lawson system, new hire actions, payroll information, licensure and certifications. Facilitate license updates in Lawson on behalf of HCA’s third party vendor. Assist managerial staff with employee actions when needed including terminations, payroll adjustments, internal transfers, one‑time payments and status changes. Provide FMLA and leave of absence information to a third party vendor (Sedgwick, Prudential, etc.) for all HCA employees when requested. Facilitate ‘second‑day’ entry of licensure and education, as well as upload background checks and drug screens appropriately for all hired HCA employees. Accept and complete data entry upon receipt of certification renewals via case ticket from Employees, Managers, HRBPs, etc. Serve as a liaison between employees and payroll service center. Assist managers and local HR in entering and uploading disciplinary action information to employee records. Provide excellent customer service. Respond to both phone and online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer. Route/refer calls for advanced support and follow up as required. Review employees’ current position within onboarding to complete/update start date for all new hires, rehires and transfers appropriately per HRBP/Manager/Recruiter request. Prior knowledge of HR concepts and terminology. Able to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results‑oriented, and show initiative and creativity. Strong customer service orientation. Must be flexible, work well under pressure, and have the ability to readily adapt to change. Performs other duties as assigned. Qualifications Bachelor’s Degree, required. Significant and direct experience in a customer service center environment may be considered in lieu of college degree requirement. 1 year of relevant work experience, required. 1+ year(s) of experience in HR Service center, preferred. Benefits Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services. Wellbeing support , including free counseling and referral services. Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence. Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling. Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing. Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts. Note: Eligibility for benefits may vary by location. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr HCA Healthcare