Executive Housekeeping Manager

DESCRIPTION

We are seeking an experienced and hands-on Executive Housekeeper to lead the housekeeping department and ensure a clean, comfortable, and welcoming environment for our extended-stay guests. This role requires a leader who understands the nuances of longer guest stays, apartment-style suites, and the importance of maintaining consistency while managing efficient turnover and deep cleaning schedules.

Key Responsibilities

Leadership & Culture

• Lead, train, and inspire the housekeeping team, including room attendants and laundry associates
• Create a positive, accountable, and team-oriented work environment
• Conduct daily stand-up meetings to align the team on priorities and occupancy needs
• Coach team members to deliver consistent, high-quality service

Extended-Stay Operations Focus

• Oversee cleanliness and upkeep of suites with kitchens, living areas, and workspaces
• Manage stayover service schedules and deep cleaning rotations for long-term guests
• Ensure attention to detail in high-touch and high-use areas (kitchens, appliances, bathrooms)
• Balance efficiency with guest privacy and comfort

Quality Assurance & Brand Standards

• Inspect guest rooms, public spaces, and back-of-house areas to ensure Marriott brand compliance
• Partner with Front Desk to prioritize arrivals, VIPs, and special requests
• Respond promptly to guest concerns and service recovery opportunities

Financial & Inventory Management

• Manage labor scheduling based on occupancy and productivity goals
• Control departmental expenses including supplies, linens, and equipment
• Maintain par levels and oversee ordering for housekeeping inventory

Safety & Compliance

• Ensure compliance with OSHA standards and safe chemical handling practices
• Maintain a clean, organized, and safe work environment
• Support preventative maintenance reporting and coordination

Qualifications

• 2-3+ years of housekeeping leadership experience, preferably within Marriott or extended-stay brands
• Strong understanding of extended-stay housekeeping operations and service models
• Proven ability to lead and motivate teams in a fast-paced environment
• Strong attention to detail and organizational skills
• Excellent communication and problem-solving abilities
• Flexible schedule, including weekends and holidays

What We Offer

• Competitive salary + performance incentives
• Medical, dental, and vision benefits
• Paid time off and holiday pay
• Growth opportunities across the Soartress Hospitality portfolio
• A culture that values teamwork, accountability, and continuous improvement

Why This Role Matters

At TownePlace Suites, housekeeping is more than cleaning-it's about creating a space that feels like home. As Executive Housekeeper, you'll set the tone for that experience and lead a team that delivers it every day.

REQUIREMENTS

At TownePlace Suites Urbandale, we specialize in helping guests feel at home-whether they're staying for a few nights or a few months. As a Marriott extended-stay brand, our focus is on comfort, consistency, and thoughtful details that make long-term travel easier.

The hotel is professionally managed by Soartress Hospitality, a growing hospitality management company committed to developing strong teams and creating a positive workplace culture. Guided by our Bedrock Beliefs-Respect, Honesty, and Integrity-and our Star Beliefs-Inspire, Communicate, and Perform-we strive to create an environment where associates can thrive and build rewarding careers in hospitality.