IT Systems Engineering - Data Centers

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. We are seeking an IT Support Engineer able to contribute towards Beyond Finance's ambitious growth. You will provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of our services and operations. The IT Support Specialist will help

Identify AND remediate IT trends impacting end-users device performance. Design, install, configure and maintain a comprehensive IT infrastructure with a focus on Microsoft Windows. Investigate, diagnose and resolve hardware and network issues. Manage, troubleshoot and provide solutions for a wide range of technical issues impacting users in person and remotely. Identify and escalate trends, bugs and other system errors to Escalation, IT Engineering and Security teams. Build and maintain document library, knowledge base articles. Provide internal training and address knowledge gaps. Troubleshoot end-user reported issues using DEX platform and identify root causes. Create detection methods to reliably diagnose IT issues via key metrics. Create IT health reports on a per department basis. Advanced Experience with Windows operating systems, and hardware troubleshooting. Strong expertise with powershell, bash, python or other scripting languages. Excellent customer service skills with the ability to work quickly and effectively. Experience with Call Center technologies & Network troubleshooting. Experience with a major platform for ticketing and support (FreshService, Zendesk, Zoho, ServiceNow, etc.) Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain third-party commercial SaaS applications. Proven ability to work successfully with limited supervision. Ability to consult and develop comprehensive project plans, timelines. Strong experience with Query languages and supporting platforms like Datadog. Previous experience with DEX platforms such as Nexthink. Advance Experience with remote and onsite network troubleshooting (focus on VOIP Technologies preferred) This role is eligible for additional incentives, including an annual bonus. For eligible full-time employees, we offer: ~ Considerable employer contributions for health, dental, and vision programs ~ Generous PTO, paid holidays, and paid parental leave ~Career development & training

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