Customer Service Representative

Customer Service Representative About the Role: Job Title: Customer Service Representative Location: Newark NJ (Onsite) Duration: 3 Months Contract (With Higher Possibility of Extension and Conversion) Shift Details: MondaySaturday, 12:00 PM 8:00 PM (one weekday off) Pay Rate: $19/hr on W2 Please find the job description below. RXO Manager Comments on Role: Answer inbound calls from customers, drivers, and internal teams in a professional and timely manner. Provide accurate information regarding deliveries, pickups, and service inquiries. Support dispatch operations by coordinating with field teams and assisting with route-related questions. Reach out to customers regarding delivery updates, confirmations, or issue resolution. Document all customer interactions and updates in internal systems. Follow up on open cases to ensure complete resolution and customer satisfaction. Assist with post-route check-ins, confirming pickups and verifying all items are properly accounted for. Promote customer satisfaction and encourage survey participation when appropriate. Job Description: As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. What your day-to-day will look like: Assist customers and business partners via telephone and email Handle customer complaints in a calm, professional manner Diagnose, assess, and resolve problems or issues Monitor progress of delivery routes Scan haul-away pods and verify stamps Process changes or cancellations to delivery orders What you'll need to excel: At a minimum, you'll need: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It'd be great if you also have: High school diploma or equivalent 1-year related experience preferably within a call center environment Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations