Product Designer

We are seeking a Mid/Senior-level Product Designer to join a high-impact Digital Customer Experience team in Fort Worth, Texas. This role is ideal for a designer who thrives in customer-facing, product-driven environments and wants to shape experiences used at scale. You’ll partner closely with Product, Engineering, and stakeholders to influence product direction, elevate design quality, and deliver intuitive, end-to-end user experiences—from concept through execution. This is a hybrid role (onsite Tuesday–Thursday, remote Monday/Friday). Interviews include two rounds (virtual + onsite). Portfolio required for consideration Not open to H1B candidates. Responsibilities Drive product and design decisions through UX best practices, research insights, and agile methodologies Collaborate closely with Engineering to deliver thoughtful, scalable solutions Gather, synthesize, and act on user and stakeholder feedback throughout the design process Present work with clarity and confidence, using strong storytelling and visual communication Provide regular updates using tools such as Jira, Rally, and Aha! Design intuitive, user-centered interfaces aligned with established design systems and patterns Create wireframes, flows, prototypes, and high-fidelity designs with strong systems thinking Plan and execute research (usability testing, interviews, heuristic evaluations) to validate design decisions Lead end-to-end design efforts from ideation through delivery Mentor other designers and contribute to a collaborative, high-performing team environment Ensure responsive, accessible designs across web and mobile platforms Qualifications Bachelor’s degree in HCI, Human Factors, Computer Science, Visual Design, or related field (or equivalent experience) 3+ years of UX/Product Design experience in a collaborative, agile environment Proven ability to partner with Engineering from concept through implementation Strong proficiency in Figma and modern prototyping tools Experience designing for complex, customer-facing digital products across web and mobile (iOS/Android) Familiarity with research methods including usability testing and user interviews Strong problem-solving and systems thinking skills Ability to organize and simplify complex workflows and information architecture Working knowledge of HTML, CSS, and frontend concepts Understanding of accessibility standards (WCAG 2.0+), inclusive design, and localization Experience with tools like Jira, Rally, and Aha! Excellent storytelling and presentation skills Hours: 40 hours per week Hybrid Schedule: Onsite Tuesday–Thursday (mandatory) Work Authorization: Must be eligible to work in the U.S. (no H-1B, no C2C) Duration: 1 year + highly likely extension/conversion Portfolio: Required for consideration Benefits: Medical, Dental, Vision, and 401(k) after 60 days, plus applicable PTO and sick leave per state/local law Pay Range: $65-70 per hour NOTE: The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Qualified candidates will have access to benefits, including medical, dental, vision, and 401(k) contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities. #J-18808-Ljbffr