Level I Tech/IT Asset Management Specialist

Job Description

Job Description

Position Summary
The Level I Tech/IT Asset Management Specialist is responsible for overseeing equipment inventory, asset tracking, device lifecycle management, and technical support activities. This role ensures the accurate movement, documentation, deployment, repair, return, and disposal of IT assets while supporting operational needs across multiple departments and locations. The position also provides frontline end-user support, assists with Tech Bar coverage, and partners with technical teams and vendors to maintain efficient and reliable IT operations.
Key Responsibilities
Inventory Management

• Coordinate daily transportation of equipment for transfers, redeployment, and disposal activities.
• Create and process the majority of outgoing asset transfer orders from the main campus location.
• Verify inventory deliveries and pickups by ensuring equipment matches associated documentation.
• Monitor inventory levels and maintain availability of essential hardware, including G9 Minis, keyboards, mice, and other standard accessories.
• Receive departmental equipment shipments and ensure delivery to the appropriate end user or department.

Asset Tracking & ServiceNow Administration

• Maintain accurate asset records within ServiceNow and other asset management systems.
• Document equipment receipt, transfers, and status changes throughout the asset lifecycle.
• Update asset statuses to reflect current inventory availability and transfer activity.
• Record equipment pickup details and maintain complete tracking documentation.
• Manage and process requests within the INV-Parts/FSR queue.
• Ensure asset records accurately reflect the physical location and status of equipment.

Technical Support & Tech Bar Coverage

• Provide Tech Bar support during periods of high demand or when primary technicians are unavailable.
• Assist walk-in customers with laptop, mobile device, and general technical support requests.
• Deliver customer-focused support while maintaining efficient issue resolution.

Asset Returns & Warehouse Operations

• Process and document all returned assets through established transfer procedures.
• Track returned equipment to ensure proper handling, documentation, and inventory reconciliation.
• Support warehouse operations by maintaining accurate equipment records and inventory accountability.

Inpatient and Operational Support

• Assist field technicians with inpatient support requests during periods of increased workload.
• Provide weekend or evening coverage when needed to support emergency operational requirements.
• Collaborate with technical teams to maintain service continuity across supported locations.

Lexmark Printer Management

• Track and document all Lexmark printers processed through the inventory area.
• Maintain records including printer location, MAC address, and serial number.
• Coordinate printer shipments and deliveries with Shipping and Receiving.
• Communicate with vendors regarding printer profiling and deployment requirements.

RMA and Repair Coordination

• Manage return and repair (RMA) processes for scanners, Microsoft Surface devices, Zebra printers, and other supported equipment.
• Create and process RMA tasks within HAM Workspace for equipment requiring repair or replacement.
• Monitor repair activity and maintain accurate documentation throughout the RMA lifecycle.
• Ensure repaired or replacement equipment is properly tracked and accounted for upon return.

Overall Impact

• Support inventory control, asset management, device deployment, vendor coordination, and technical support functions.
• Maintain accurate records while managing a high volume of equipment movement across multiple locations.
• Ensure equipment is available, properly assigned, and delivered in a timely manner to support business operations.
• Track assets throughout their complete lifecycle, including receiving, deployment, transfer, return, repair, disposal, and redeployment.
• Provide cross-functional support during peak workloads, staff absences, and emergency situations.
• Contribute to improved inventory accuracy, stronger asset accountability, and efficient equipment distribution across the organization.

Skills & Experience

• Experience with installing, configuring, and administering a broad range of technologies
• Excellent written and verbal communication skills
• Attention to details
• Asset Management experience is a plus
• Certifications a plus

Company Overview
Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

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