Spanish Bilingual National Assistance Contact Center Professional -$18.00/hr El Paso (SEASONAL)

GDIT National Assistance Center Support Role

Join the GDIT team to help your fellow citizens in need. Training and work associated with this position is performed physically onsite at our facility in El Paso, TX. Employees may be allowed to work remotely upon successful completion of training, including OJT (a minimum of 2 weeks onsite).

GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis on our National Assistance Center. Join our team to make an impact supporting your neighbors as they navigate through difficult and challenging situations. This is a short-term/seasonal role.

As a well-qualified candidate, you are:

• Compassionate and empathetic with a passion for helping others
• A proactive agent for change, with a passion for providing world-class customer service
• Energetic and enthusiastic with a desire to achieve high levels of success
• Able to thrive in a high-energy demanding environment that requires a sense of urgency

In this critical support role, you will:

• Impact the lives of others, by providing support to help individuals and families by following call guides to gather, enter and verify information
• Manage a high volume of calls in an inbound contact center environment supporting individuals, families, and businesses that have been impacted by recent events
• Adhere to established customer service and documentation standards necessary to provide the level of support required

To be successful in this role, you must have:

• Flexible availability and be willing to work a variety of shifts
• An ability to speak, read, and write both Spanish and English fluently
• An ability and willingness to begin work with as little as 24 hours notice
• An ability and willingness to work ONSITE, as required
• Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify)
• An ability to manage crisis situations and support callers during difficult and emotional times
• A high school diploma or equivalent
• An ability to successfully pass a government background check
• US Citizenship
• Texas residency living in El Paso county

Please note: To ensure adequate staffing levels and response times, regular and timely attendance related to assigned work schedules including breaks and lunches is required.

Work environment:

• Full time
• Hybrid: On-site and remote

The likely hourly rate for this position is between $17.33 - $23.45. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 8

Travel Required: None

Telecommuting Options: Remote

Work Location: Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans