FMS Lead Operations Specialist

Mainsl Services is seeking a Lead Operations Specialist to join our FMS this lead-level role youll serve as a resource and mentor to FMS team members while helping ensure accurate timely and compliant financial and operational processes.

Youll also serve as a first point of contact for external complaints and concerns using your knowledge of FMS processes systems and policies to help resolve questions and identify opportunities for improvement.

Why Mainsl
At Mainsl our work is centered on helping people live a life of their own choosinga life with meaning and purpose. We value truth service collaboration and excellence and we believe our work is strongest when we work together.

Salary: $57720.00$60361.60 annually

Work Schedule: Remote/Hybrid. This position includes in-person training work time and meetings at our Brooklyn Park MN office.

What Youll Do

• Mentor and train FMS team members providing guidance on policies systems processes and day-to-day questions.
• Collaborate with the FMS team and internal departments to develop and implement best practices and procedures.
• Conduct detailed audits of spending plans and authorizations and provide feedback and follow-up when issues are identified.
• Assist with auditing participant and employee files for completeness and accuracy including accounts payable invoices prepayment and reimbursement documentation and vendor credentials.
• Deliver Regional Center authorizations to the Mainsl Billing Department and FMS Support Specialist.
• Review timesheets payroll reports employee setup and spending summaries to identify and correct errors.
• Serve as a resource to participants and stakeholders regarding DDS changes and information received from Regional Centers.
• Serve as a first point of contact for external complaints and concerns helping identify appropriate solutions and escalating issues when needed.
• Support a high-volume environment while maintaining accuracy meeting deadlines and providing responsive customer service.

What Youll Bring

• Excellent customer service skills and a commitment to supporting participants stakeholders and team members.
• Experience working with financial management systems with an emphasis on budgeting accuracy data entry and detailed recordkeeping.
• Strong mathematical analytical and problem-solving skills.
• Proficiency with Microsoft Office particularly Excel.
• Excellent written and verbal communication skills.
• Ability to work independently prioritize competing demands and seek assistance when needed.
• Ability to manage a high volume of daily communications and processing deadlines while maintaining attention to detail.
• Previous experience supporting individuals with disabilities preferred.
• College degree preferred.

We offer a competitive salary and comprehensive benefits package including:

• Health and dental insurance
• Life insurance
• 401(k)
• Long-term disability
• Paid time off
• Education assistance

Mainsl is committed to providing Equal Employment Opportunities to all employees and applicants.

Interested in the Opportunity
If youre ready to take the next step in your career at Mainsl and bring your experience problem-solving skills and commitment to service to the FMS team we encourage you to apply for the Lead Operations Specialist position.
Apply today and continue growing your career with Mainsl!

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Required Experience:

Manager