Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2003 and has grown into a team of nine who work together to provide strong service and support to our customers and community. I was with State Farm prior to opening my own agency, which gave me valuable experience and a solid foundation in the industry.

I attended the University of Georgia and am married with three children. Outside of the office, I enjoy staying active and spending time mountain biking. We stay active in the community and enjoy being involved in local events and initiatives.

For our team, we offer life and disability insurance, a Simple IRA, health benefits, licensing paid up front, and a strong focus on maintaining work-life balance.

Our culture is positive, organized, and team-oriented. Were looking for someone who is self-motivated, coachable, and brings strong customer service skills. The right candidate will have a positive attitude, strong organization skills, and a desire to grow as part of a supportive team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Clay Dangerfield - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.