Data Products Support Analyst

Data Products Support Analyst

JOB-10046818

Anticipated Start Date

June 22, 2026

Location

Remote

Type of Employment

Contract Hire

Employer Info

Our client is a membership-based, nonprofit corporation dedicated to ensuring the reliability of the electric grid in Texas. As the independent system operator for the region, they seek skilled professionals to support their critical mission — ensuring a reliable electric grid, efficient markets, open access, and retail choice. With a diverse organization, employees bring a wide range of experience and expertise to excel in the current energy landscape while preparing for the future.

Job Summary

We are seeking a detail-oriented and customer-focused Data Products Support Analyst to provide front-line technical and operational support for data products, reports, and reporting tools. This fully remote, part-time position serves as a key point of contact for internal and external stakeholders, helping users access data products, troubleshoot issues, and ensure information is accurate, accessible, and easy to use.

Job Description

• Serve as the first point of contact for technical inquiries, application usage questions, and troubleshooting support related to data products and reporting tools.
• Receive, track, prioritize, and manage data requests from internal and external stakeholders.
  
• Assist users with data access, report interpretation, and general data-related support inquiries.
  
• Log, document, and track all customer interactions and resolutions within a help desk or ticketing system.
  
• Support the fulfillment, maintenance, and delivery of data products, reports, dashboards, and information requests.
  
• Execute recurring, scheduled, and ad hoc reporting activities using Microsoft Excel, Power BI, and related Microsoft tools.
  
• Monitor and troubleshoot issues related to data quality, reporting discrepancies, and user access.
  
• Validate and analyze data to ensure accuracy, consistency, and reliability.
  
• Utilize SQL, APIs, applications, and databases to retrieve, validate, and analyze data products.
  
• Run and modify pre-written SQL queries to support reporting and data requests.
  
• Navigate databases and reporting platforms to investigate issues and fulfill stakeholder needs.
  
• Collaborate with technical and business teams to gather reporting requirements, metrics, and process improvements.
  
• Maintain documentation for data products, reporting workflows, procedures, and support processes.
  
• Identify opportunities to improve efficiency through automation, standardization, and process enhancements.
  
• Contribute to knowledge management efforts by documenting common issues and resolutions.

Skills Required

• Experience in data support, reporting, business operations, analytics, data coordination, or a related environment preferred.
• Experience working with databases, reporting systems, or ticket/request management platforms preferred.
  
• Familiarity with relational databases and data management concepts preferred.
  
• Proficiency in Microsoft Office Suite, particularly Excel.
  
• Basic SQL skills, including the ability to execute and make minor modifications to pre-written queries.
  
• Experience navigating databases and working with APIs.
  
• Familiarity with SharePoint and ticketing platforms such as ServiceNow.
  
• Exposure to reporting and visualization tools such as Power BI.
  
• Strong analytical thinking and critical reasoning abilities.
  
• Ability to identify issues, investigate root causes, and recommend practical solutions.
  
• Strong attention to detail and commitment to data accuracy.
  
• Excellent verbal and written communication skills.
  
• Ability to explain technical concepts to both technical and non-technical audiences.
  
• Strong customer service orientation with a focus on responsiveness and stakeholder satisfaction.
  
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
  
• Strong organizational and time-management skills.
  
• Ability to work independently while collaborating effectively across teams.
  
• Demonstrated reliability and dependability in completing assignments accurately and on time.
  
• Consistent follow-through on commitments and responsiveness to stakeholder needs.

Education

• Associate’s or Bachelor’s degree in Business, Information Systems, Data Analytics, Computer Science, or a related field preferred.

Additional requirements

• Part-Time with occasional up to 40hrs/week
• Ability to maintain professionalism and support seamless business operations in a remote work environment.
• Strong attention to detail and data quality.
• Proactive approach to customer support and issue resolution.
• Ability to balance technical tasks with customer-facing responsibilities.
• Continuous improvement mindset focused on process efficiency and automation opportunities.
• Commitment to collaboration, accountability, and delivering high-quality results.

Pay rate

• $40 - $55 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.