Technical Services Engineer III

Apply for the Technical Services Engineer III position at impact.com . Impact.com is the world’s leading commerce partnership marketing platform, transforming how businesses grow by helping them discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance‑based growth through authentic relationships. Its award‑winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. With more than 5,000 global brands including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, we power over 225,000 partnerships that deliver measurable business results. Your Role at impact.com As a Technical Services Engineer III, you will build a deep understanding of impact.com’s technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post‑launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long‑term success. Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices. What You'll Do Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, staying current with relevant industry trends. Support the design, implementation, and ongoing management of technical integrations for new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance. Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post‑launch support. Take end‑to‑end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication. Manage incoming technical requests via ticketing systems, prioritizing effectively in a fast‑paced environment. Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross‑functional stakeholders. Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams. Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization. What You Bring Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience. Experience in a tech‑focused role at a digital marketing or technology‑driven company, preferably in a customer‑facing capacity. Strong understanding of the design, implementation, and support of client solutions on SaaS platforms. Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools. Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable. Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus. Excellent problem‑solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges. Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non‑technical audiences using a calm, constructive, and customer‑centric approach. A self‑starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone. Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment. Salary Range $80,000 - $100,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. Compensation will be determined based on the skills, qualifications, and experience of the applicant and the requirements of the position, with the Company reserving the right to modify this pay range at any time. Benefits and Perks Medical, Dental, and Vision insurance. Office‑only catered lunch every Thursday, a healthy snack bar, and great coffee. Flexible spending accounts and 401(k). Flexible Working: Our Responsible PTO policy allows you to take time off you need to rest and recharge; we are committed to a positive work‑life balance. Health and Wellness: Up to 12 fully covered therapy/coaching sessions per year and additional dependent coverage; a monthly gym reimbursement policy. Restricted Stock Units (RSUs) with a 3‑year vesting schedule, pending Board approval. Free Coursera subscription and our PXA courses to support continuous learning. Parental leave: 26 weeks fully paid for the primary caregiver, 13 weeks fully paid for the secondary caregiver. Technology stipend to help set up a home office and a monthly allowance to cover internet expenses. impact.com is proud to be an equal‑opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of race, ethnicity or ancestry, color or caste, religion or belief, age, sex— including gender identity, gender reassignment, sexual orientation, pregnancy/maternity—national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non‑merit factors. #J-18808-Ljbffr