Client Partner
Diamondpick
Client Partner
Job Summary
The client is seeking an experienced Client Partner / Account Manager with deep expertise in EdTech and Digital Learning . The selected candidate will manage key US client relationships, lead globally distributed teams, and deliver value through AI-native solutions, digital content services, and modern learning platforms.
Key Responsibilities
Client Relationship Management
Education
Job Summary
The client is seeking an experienced Client Partner / Account Manager with deep expertise in EdTech and Digital Learning . The selected candidate will manage key US client relationships, lead globally distributed teams, and deliver value through AI-native solutions, digital content services, and modern learning platforms.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for US-based clients, ensuring consistent engagement and customer satisfaction.
- Build long-term partnerships by understanding curriculum needs, platform challenges, and strategic learning goals.
- Drive account growth through cross-selling and upselling opportunities across the client's content, data, and engineering portfolios.
- Own annual P&L responsibility, ensuring profitability and revenue growth.
- Manage budgets, forecast revenue, and optimize operational efficiencies across onshore and offshore teams.
- Prevent account churn and improve delivery cost structures.
- Develop and execute account plans aligned with client learning objectives and business growth goals.
- Ensure delivery excellence in digital publishing, platform modernization, and data engineering projects.
- Stay ahead of EdTech trends, the competitive landscape, and emerging technologies, including Large Language Models (LLMs) and personalized learning pathways.
- Demonstrate deep knowledge of higher education, K-12 publishing, assessments, and digital content standards such as LTI, QTI, and SCORM .
- Act as a trusted advisor by providing insights on Learning Experience Design (LXD) and modern EdTech frameworks.
- Collaborate with technology teams to design innovative learning solutions leveraging analytics, Generative AI, and SaaS platforms.
- Drive adoption of learning analytics, dashboards, and predictive models to improve student retention.
- Recommend scalable, secure, and cost-effective cloud-native architectures aligned with client objectives.
Education
- Bachelor's degree in Business Administration, Education Technology, Computer Science, or a related field.
- MBA preferred.
- 10+ years of experience in Account Management, Client Partnerships, or Business Development within EdTech, Higher Education, or Digital Publishing.
- Proven experience leading large, globally distributed teams and managing complex delivery engagements.
- Direct ownership of a $5-6 million P&L , with a demonstrated track record of revenue growth and profitability.
- Strong understanding of EdTech challenges, AI-native personalization, and compliance standards including FERPA, COPPA, and WCAG .
- Familiarity with analytics platforms, cloud ecosystems, and AI-driven solutioning.
- Excellent communication, negotiation, stakeholder management, and executive presence with fluency in working with US enterprise and institutional clients.
Vacancy posted 4 days ago
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