Customer Experience Associate

#RXCLW123 Customer Experience Associate Location: Clearwater, 33763 – This position is onsite Pay: $22.00 per hour Type: Contract to hire Schedule: M-F, 1:30 PM – 10:00 PM with rotating weekends Training schedule: To be determined (In the past: M-F, typically 9:00 AM or 9:30 AM EST start time for about (2) weeks) Responsibilities Support customers through a streamlined, digital-first prescription process—guiding them from online order to telehealth consultation with a licensed provider, all without insurance requirements. Handle high-volume inquiries across phone, chat, and email, including order confirmations, tracking updates, and general account support. Assist customers with prescription-related questions such as provider decisions (e.g., declined prescriptions), refill eligibility, and auto-refill concerns. Provide clear, empathetic explanations of the end-to-end experience, ensuring customers feel informed and confident at every step of their care journey. Troubleshoot and resolve issues efficiently while maintaining accuracy, documenting interactions, and identifying trends to improve the overall customer experience. Nice to have Deescalation experience Experience handling difficult callers Healthcare Pharmacy Medical Experience in a support/tech support environment Strong preference for sales/outbound Requirements Must have (2)+ years of recent experience in a high-volume inbound call center environment Must have experience with CRMs and client email communication daily High school diploma or equivalent. Background check required. #J-18808-Ljbffr