System Administrator-ServiceNow

Job Tittle: ServiceNow System Admin
Remote Role.

This position will work with the ServiceNow platform team IT teams process owners and business stakeholders to provide reliable and secure platform services. The ideal candidate has a strong technical foundation enjoys troubleshooting and is interested in developing a career within the ServiceNow ecosystem.

Responsibilities include but not limited to:
Provide day-to-day administration and operational support for the ServiceNow platform.
Troubleshoot and resolve ServiceNow incidents requests access issues and configuration problems.
Maintain users groups roles forms lists notifications reports dashboards and other platform configurations.
Support ServiceNow ITSM capabilities including Incident Request Change Problem Knowledge Service Catalog and CMDB.
Assist with configuration of catalog items Flow Designer workflows business rules client scripts and other platform components.
Support CMDB and platform data-quality activities.
Participate in testing platform upgrades releases and configuration deployments.
Create and maintain technical documentation and knowledge articles.
Follow established change-management development security and platform governance standards.
Identify opportunities to improve processes automate repetitive activities and enhance the user experience.
Escalate complex technical issues to senior administrators developers or platform resources as appropriate.

Min. Requirements:
Bachelors degree in Information Technology Computer Science Information Systems Cybersecurity Engineering or a related discipline; equivalent education and relevant experience may be considered.
Foundational understanding of enterprise IT concepts and troubleshooting.
Basic familiarity with web technologies such as JavaScript HTML JSON APIs or relational data concepts.
Strong analytical problem-solving documentation and communication skills.
Ability to learn new technologies and work effectively with technical and nontechnical stakeholders.
Strong attention to detail and ability to follow established processes and security requirements.
ServiceNow Certified System Administrator (CSA) certification or ability to obtain within 6 months of hire.

Preferred Qualifications
Familiarity with ITIL 4 and IT service management practices.
Familiarity with ServiceNow ITSM CMDB Service Catalog Flow Designer reporting or scripting.
Experience with technical support systems administration software development or enterprise applications.

Nice to Have:
Familiarity with ITIL 4 and IT service management practices.
Familiarity with ServiceNow ITSM CMDB Service Catalog Flow Designer reporting or scripting.
Experience with technical support systems administration software development or enterprise applications.

US Citizenship is required due to nature of the work.