Sales Associate - Falconer, NY

Sales Associate

As a Sales Associate, you'll play a key role in delivering outstanding customer experience throughout your shift, as well as maintaining a clean, safe, and welcoming store environment while supporting sales and profitability goals. We're looking for associates who are friendly, reliable, and committed to exceeding customer expectationsevery day, every time.

What You'll Do

Customer Service & Sales

Provide prompt, friendly, and courteous service to every customer

Prepare fresh food and made-to-order items following company recipes and standards

Promote My Crosby's Rewards and assist customers with enrollment and offers

Suggest additional items at checkout to enhance customer experience

Communicate effectively with team members and leadership

Demonstrate company values: Honesty, Trust, Customer Focus, Teamwork, and Accountability

Daily Operations

Follow all company policies, procedures, and food safety standards

Stay up to date on company operations and expectations

Work scheduled shifts and follow dress code guidelines

Report any issues related to sales, pricing, or store operations

Handle customer concerns professionally and escalate when needed

Cash Handling & Financial Responsibilities

Accurately process transactions and refunds

Balance and report register activity at the end of each shift

Report any cash discrepancies over $5.00

Follow proper cash handling and register procedures

Safety & Security

Help monitor inventory and prevent loss

Follow all cash control and store security procedures

Notify management of deliveries and any suspicious activity

Protect company assets at all times

Merchandising & Store Appearance

Keep shelves, coolers, and displays fully stocked and organized

Ensure all items are properly priced

Prepare and maintain coffee, fountain drinks, and other high-demand items

Store Maintenance & Cleanliness

Maintain a clean and safe store environment inside and out

Clean floors, restrooms, food areas, and equipment

Keep parking lots, sidewalks, and fueling areas tidy

Identify and address safety hazards & report maintenance issues promptly

Benefits

Career growth opportunities - Whether you're just starting out or looking to develop your career, we'll help you grow.

A culture of teamwork and support - Enjoy working with a close-knit team that celebrates each other's successes.

A chance to make an impact: Be part of a local brand that supports its community.

Benefits that matter:

Company Discounts

Significant Fuel Discounts!

Paid Time Off

401K

Referral Bonus ($250 + a free pizza!)

Company-paid Employee Assistance Program

Requirements

Minimum Qualifications

High School Diploma or equivalent preferred

Preferred age of 18 years or older

Previous experience, preferred

Valid Driver's License, preferred

Proficient in basic math to handle cash transactions, shift reports and vendor check-ins

Ability to clearly assess and validate customer identification

Ability to understand operating instructions for lottery, point of sale systems, and other equipment

Tolerance of exposure to gasoline fumes and cleaning products

The list of requirements, duties, and responsibilities is not exhaustive but is the most accurate list for the current job. Management reserves the right to revise the job outline and require other tasks to be performed when the circumstances of the job change (e.g., emergencies, changes in personnel, workload, or technical development). This position description is not intended to imply a contract of employment. Employment with Reid Group is "at-will". Employment at-will may be terminated at any time by the employee or by Reid Group. All requirements and duties are considered essential functions. Reid Group also reserves the right to adjust workers' schedules and physical locations based on operational needs.