Emergency Services Technician

JOB SUMMARY:

This position is a full-time non-exempt position. The Emergency Services Technician is responsible for responding to emergency services jobs. Technicians work in the field for customers in need of restoration services. Emergency Services - This portion of the position entails securing a job site (tarp, board-up, etc.) where a home had external damage from wind, fire, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES FOR EMERGENCY SERVICES TECHNICIAN:

Core duties and responsibilities will include, but are not limited to:

• Complete emergency services work with a servant's heart with all customers
• Respond to incoming jobs via email and telephone - On Call 24/7
• Drive to jobs within branch's coverage area
• Site inspection of restoration jobs in need of site security
• Complete security of job site via tarps, board-ups, fencing, and any other methods as required
  • Access roofs by means of a ladder. Must have ability to carry a 40' ladder and set it up at the house.
• Photograph all affected areas and work completed
• Utilize online software to track jobs both internally and externally with insurance carriers, third party administrators, and any other applicable parties
• Close out jobs with paperwork, photos, notes, etc.
• Manage appropriate use of sub-contractors
• Sign repair work, if applicable
• Assist the Emergency Coordinator team, if applicable
• Identifies items that are wet with a specialized equipment
• Removes drywall, pulls up flooring, clears out all debris
• Pumps water out with extraction equipment
• Dries out water damaged materials with drying equipment
• Excellent customer service and communication skills
• Due to the Emergency Response aspect of this position, work schedules typically include On Call participation (24x7) with modifications in work schedule being dependent on local On Call status
• Willing and able to work and be available for overtime when needed
• Great attitude, trustworthy, dependable, and a pleasant personality
• Willing to receive appropriate vaccines/medical requirements
• Able to pass a background check, driving record check, and regular employee drug screenings

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE :

Associates degree (A.A or A.S) or equivalent from two-year college or technical school; Six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS :

Must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrate the ability to write routine reports, correspondence and the ability to speak effectively to customers and/or employees of organization.

COMPUTER SKILLS :

To perform this job successfully, an individual should be familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.)

R EASONING ABILITY:

Possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl and smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

While performing the duties of this job, the employee is regularly required to visit project sites that have incurred catastrophic events from fire, water, and storm damage and could require accessing roofs, which they need to be able to carry a 40' ladder from their truck and setting it up at the roof line of the associated property. The employee must be able to carry a minimum of 50 pounds in weight for the purpose of getting material to a specific place on the project site.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts and high, precarious places. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate. Appropriate safety equipment is furnished.