Reservations Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.


At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Reservations and Communications Agent to join our talented team!


Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you're inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.


About the role


Basic Purpose: The Reservations and Communications Agent will be responsible for selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinate details of each reservation to ensure the guest's satisfaction, managing Four Seasons chat, and supporting the Travel Industry team as related to wholesale and leisure reservations needs, etc. Flexibility to work early mornings, evenings, weekends, holidays and travel as necessary. This position reports to the Reservations and Communications Manager.


What you will do

• Capture sales from in-coming reservations calls (Room, Spa and Dining) and coordinate details of each call and complete internal reservation process; Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations; Complete pre arrival communication for guests arriving; Process deposits for reservations that require. Executes all tasks and trainings assigned by the supervisor

• Answer incoming hotel calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures

• Manage Four Seasons chat, responding to requests in a timely manner and assisting in connecting guests with necessary departments

• Process email reservation requests from all outside agencies and colleagues. Answer General Reservations and Contact Us e-mail. Receive and process all Wholesale or Travel Agent reservation requests via email, confirming back with agency as needed

• Support the Travel Industry team as related to Wholesale and Leisure reservations needs; Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head

• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival

• Support Guest Recognition Specialist and Group Rooms Coordinator in responsibilities

• Accepts and delivers wake up calls, messages, and faxes in a timely manner.

• Handle guest complaints in accordance with Four Seasons policy

• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee

• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

What you bring

• Minimum of 1-2 years of experience in a high volume call setting or similar hotel experience

• Excellent and unwavering customer service skills

• Knowledge of Opera property management system highly preferred

What we offer


We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:

• Wage: $23.07 per hour

• Comprehensive health and vision insurance

• Discovery nights at Four Seasons Properties around the globe

• Holiday and vacation pay

• Daily meals inspired by award-winning chefs

• Complimentary uniforms and uniform care

• Sick pay, disability coverage, and life insurance

We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance:

• Parking discounts

• Staff lounge and cafeteria space with city view

• Up to eight weeks of parental leave pay

• Fur baby insurance

• 401(k) retirement plan

• Discounted accommodations at Four Seasons properties worldwide

• Dental coverage available at a discounted rate

Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:


Instagram: @FSMinneapolis


Facebook:


LinkedIn:


Learn more about who we are: We Are Four Seasons


Candidates must have valid work authorization for the U.S.


Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application!


Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -