Customer Service Representative

Ben E. Keith Company Job Posting

For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers' expectations.

Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine.

We are dedicated to the growth and success of our business, our customers, and our employeescontinuing our commitment to delivering quality since 1906.

Position Summary and Responsibilities

This position is responsible for coordinating the orders, inventory, and logistics between KVPC Manufacturing and distribution centers.

• Serve as primary liaison between KVPC Manufacturing and distribution centers to ensure accurate order processing.
• Ensure the efficient coordination of all customer orders with KVPC's production and operation management teams.
• Facilitate all communication concerning active purchase orders between our customers and KVPC production and operation management teams.
• Manage product purchase order process, including employee orders.
• Set up and submit all new item requests to BEK General Office for generation of a Ben E. Keith item number.
• Assist in answering questions concerning product pricing and availability.
• Follow up on claims of shortages, damages, and overages with common carriers and vendors and file that information for future retrieval.
• Facilitate and manage FedEx shipments.
• Set up codes and item numbers in the manufacturing ERP software.
• Communicate and work with distribution centers on holiday schedule for product shipments.
• Run and distribute the daily production history report.
• Develop and maintain a high level of product, customer, and supplier knowledge.
• Generate weekly USDA tonnage report.
• Responsible for ordering and maintaining inventory of office supplies.
• Perform other duties as assigned

Education and/or Work Experience Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• To perform this job successfully, an individual should have excellent computer skills to include Microsoft Excel, Microsoft Word, PowerPoint & Outlook.
• Two-year associates degree from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• The ability to work in a fast-paced environment.
• Strong leadership and communication skills.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to extreme cold. The noise level in the work environment is usually moderate.

Ben E. Keith (BEK) Company is one of the largest food and beverage distributors in the United States. We are a family-owned business with a long-standing tradition of supporting the diverse communities in which we live and work. Our competitive employee benefits provide health and financial protection to our employees and their families.

• Medical, Dental, Vision, Life Insurance
• Short and Long Term Disability
• 401K with matching contribution
• Profit-Sharing Plan (100% company-paid)
• Employee Assistance Program
• Wellness Program
• Educational Assistance Program
• Paid Vacation and holidays
• Employee Credit Union

We have sought to create an environment in which the contributions of each employee at Ben E. Keith are fully valued. This means more than simply treating one another with respect; it also means considering how all our people can positively impact the quality of the decisions we make about our business.

Here at Ben E. Keith, we recognize that our workforce reflects the increasingly diverse nature of our society, and we want to do all we can to take advantage of that diversity with both our external and internal customers. We believe our differences are also our strengths and we want to do all we can to use those strengths to find more creative solutions for the business challenges we face. Ben E. Keith is an equal employment opportunity, affirmative action employer. VEVRAA Federal Contractor

Minorities/Females/Veterans/Disabled