Manager

Starting Wage: DOE Company Standards At Angel of the Winds, the World’s Friendliest Casino Resort we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. Responsibilities Oversees all aspects of front-of-house operations for Whiskey Prime Steakhouse and ensures execution of AAA 4-Diamond service standards. Prepares work schedules with the assistance of supervisors while ensuring appropriate staffing levels based on business volume and guest expectations. Partners with the Chef de Cuisine and/or Sous Chef to ensure seamless execution of food and beverage standards and overall guest experience. Greets and interacts with guests in a friendly, professional, polished, and attentive manner consistent with luxury service expectations. Responsible for proper rotation, quality, and presentation of all front-of-house product. Supervises all FOH operations staff including hiring, training, coaching, work direction, appearance standards, policy knowledge and compliance, safety, counseling, discipline, pay administration, and performance evaluations. Maintains and elevates beverage program standards by staying current with spirits, beer, wine, and whiskey trends and industry innovations. Provides leadership in the execution, measurement, and continuous improvement of guest service standards within Food and Beverage operations. Maintains acceptable inventory percentage levels in alignment with revenue goals and operational targets. Maintains complete knowledge of all liquor brands, beers, non-alcoholic selections, wines, whiskey offerings, glassware, garnishes, presentation standards, and pricing. Establishes and maintains par levels for supplies, beer, liquor, wine, whiskey, and equipment. Implements best practices to ensure appropriate staffing levels across all positions in relation to guest service standards and business volume. Conducts monthly inventory of all front-of-house product in a timely and accurate manner. Sets and enforces departmental standards for FOH setups, cleanliness, training, personal appearance, guest service, and overall presentation. Responsible for monthly P&L performance and controlling operational costs. Ensures compliance with all MAST alcohol service guidelines and Washington Liquor Control Commission regulations. Partners with purchasing to communicate with suppliers regarding equipment, wine, spirits, and beverage products. Maintains quality, sanitation, and safety procedures always. Oversees and maintains the physical appearance of the dining room, including furnishings, flooring, fixtures, and overall presentation standards. Greets and interacts with guests in a manner consistent with AAA 4-Diamond expectations and ensures leadership presence on the floor. Work nights, weekends and holidays as required. Performs other duties as assigned. Qualifications Exceptional guest service skills required. Must be at least 21 years of age. Minimum 5 years of progressive experience as a restaurant manager. Minimum 3 years upscale/luxury fine dining experience as a restaurant manager. Strong understanding of AAA 4-Diamond service standards. Extensive knowledge of beverage service, wine, spirits, and whiskey programs required. Strong knowledge of guest service standards, labor management, and cost control required. Highly organized, detail-oriented, with strong time management and communication skills. Ability to maintain a positive attitude and quality control while managing tight deadlines and high-pressure situations. Ability to work independently and demonstrate strong critical thinking, leadership, and problem-solving skills. Casino/resort experience preferred. Wine Spectator award-winning experience preferred. WSET Level 2 or higher preferred. Certificates, Licenses, Regulations Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency. Must be able to obtain and maintain a Washington State Health Card (Food Worker Card). Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit. Physical Demands and Work Environment Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis. This is a 24-hour, 7 days a week work operation. #J-18808-Ljbffr