Referral Coordinator

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit


As a Full-Time Referral Coordinator , you'll provide services to client employees and their dependents in our Health Center located in Winnemucca, NV . This role requires a minimum of 1 year of relevant medical office experience, to include a strong understanding of medical terminology . The scheduled hours are 8:00am-5:00pm, Monday-Friday.


What You'll Do:

• Work with the member, primary care provider, supervisor and other members of the health services team (EAP, Case Managers, Fitness, TPA, etc.) to identify and prioritize member's health care goals
• Identify, facilitate and secure access to needed medical and mental healthcare services and appointments, social service benefits and community resources for the client's member population and dependents. This includes: assisting members with completing housing and social service applications, accessing transportation, obtaining needed medical and social information to move applications forward, connecting member to appropriate agency to address needed services.
• Perform liaison functions between City agencies, residents, and community organizations, to provide assistance and facilitate participation in public service programs.
• Document all encounters and follow up plans in Epic.
• Coordinate and attend meetings and collaborates with community partners to move the member toward stability.
• Work in collaboration with health services team members and care providers both in the facility and in the community including but not limited to: behavioral health services, disease care management specialist, social workers and community-based organizations to help the member maintain bidirectional communication and achieve optimal health outcomes.
• Assist members in scheduling appointments for clinical/medical and other community-based social services and assists with arranging transportation as needed to ensure access to services.
• Participate in case conferences to ensure that each member's care team is aligned with a shared plan of care and up-to-date information on each member. Provide written status updates on a regular basis as requested and verify documentation of all such activities in member chart.
• Adhere to timeframes and quality standards regarding completion of member assessments, reassessments, care plans, and documentation (including case notes, updates, consents, etc.).
• All other duties as assigned.

What You'll Bring:

• High School diploma/GED.
• Prior experience accessing and navigating community resources preferred.
• Be able to work in and create a positive attitude environment, manage caseload, complete task/duties and address conflicts as they arise.
• Excellent verbal and written communication skills in a customer service environment.
• Excellent time management, organization, research, analytical, negotiation and interpersonal skills.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: .


Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.


Premise provides its reasonable and genuinely expected range of compensation for this job of $19.20 - $24.00 per hour. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.


Should you have questions regarding this job posting, please contact View email address on click.appcast.io .