Salesforce Administrator

Salesforce Administrator

At Technatomy, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We provide solutions to agencies and organizations including the Department of Veterans Affairs, Department of Defense, Defense Logistics Agency, National Institutes of Health, and more. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

We are seeking a Salesforce Administrator to support a mission-focused enterprise modernization effort within the Department of Veterans Affairs. Working with Salesforce architects, developers, DevSecOps engineers, security resources, business analysts, testers, and customer stakeholders, the Administrator will configure and administer secure, scalable capabilities across Salesforce Service Cloud, Experience Cloud, Salesforce Flow, reports and dashboards, and approved enterprise services. The role supports platform foundation, business configuration, access administration, data quality, testing, release readiness, production deployment, Hypercare, and operational transition. Success requires strong hands-on Salesforce administration, a configuration-first mindset, disciplined security and change-management practices, and the ability to translate approved business needs into maintainable platform configuration.

Duties And Responsibilities

· Administer Salesforce development, testing, and production environments; support sandbox planning, environment readiness, access provisioning, refresh coordination, and controlled configuration changes.

· Configure and maintain users, license assignments, roles, public groups, queues, permission sets, profiles where required, field-level security, sharing rules, record-level access, and other approved least-privilege controls.

· Configure Salesforce applications, standard and custom objects, fields, relationships, record types, page layouts, Lightning pages, Dynamic Forms, validation rules, approval processes, notifications, and related platform components.

· Build and maintain declarative automation using Salesforce Flow and standard platform capabilities for case routing, task generation, approvals, notifications, status progression, and other approved business workflows.

· Configure and support Service Cloud case-management capabilities for intake, profile and lifecycle management, reviews, workload assignment, correspondence, status tracking, audit history, and operational processing.

· Administer Experience Cloud configuration supporting external-user access, portal membership, navigation, page visibility, applicant profiles, online submissions, document upload, status tracking, messaging, and Requests for Information responses.

· Create and maintain reports, dashboards, list views, audit outputs, and monitoring information supporting workload management, processing visibility, service-level tracking, and business decision-making.

· Support data administration and migration by assisting with imports and exports, validating target objects and mappings, reviewing mock-load results, reconciling records, and helping maintain data quality.

· Coordinate Salesforce-side configuration and access requirements for approved integrations with the Digital Integration Platform, SharePoint Online, email, notification, document, reporting, and other enterprise services.

· Maintain source-controlled Salesforce metadata and support CI/CD pipelines, deployment packages, environment promotions, release validation, rollback planning, and production-readiness activities.

· Perform configuration testing, security and access validation, regression support, test-data setup, defect triage, and troubleshooting; support System Integration Testing and User Acceptance Testing.

· Monitor platform health, user access, automation behavior, reports, audit information, and production operations; investigate issues and coordinate resolution with developers, architects, and platform owners.

· Participate in Agile sprints, Program Increment planning, backlog refinement, estimation, sprint reviews, demonstrations, retrospectives, release planning, and technical working sessions.

· Maintain configuration documentation, access matrices, administrator guides, runbooks, and knowledge-transfer materials; support deployment, cutover validation, Hypercare, stabilization, and operational transition.

Knowledge And Skills Required

· 3+ years of hands-on Salesforce administration and configuration experience supporting enterprise applications or complex business workflows.

· Strong experience with Salesforce declarative capabilities, including Flow, Lightning App Builder, Dynamic Forms, objects, record types, page layouts, validation rules, approval processes, queues, notifications, reports, and dashboards.

· Hands-on experience administering Salesforce Service Cloud and familiarity with Experience Cloud or comparable external-user portal configuration.

· Working knowledge of Salesforce security and access administration, including roles, permission sets, profiles, field-level security, sharing rules, record-level access, auditability, and least-privilege principles.

· Experience administering Salesforce environments and sandboxes and supporting source control, CI/CD, metadata deployment, environment promotion, release validation, and production readiness.

· Experience creating and maintaining operational reports, dashboards, list views, audit outputs, and monitoring information for business and technical stakeholders.

· Experience supporting Salesforce data management, including imports and exports, data-quality controls, mapping validation, duplicate handling, migration testing, reconciliation, and production conversion.

· Ability to troubleshoot user access, declarative automation, data, reporting, and configuration issues and coordinate resolution across technical and business teams.

· Experience working in Agile delivery environments and collaborating with architects, developers, business analysts, integration and data resources, testers, DevSecOps engineers, trainers, and customer stakeholders.

· Strong analytical, organizational, documentation, and communication skills, with the ability to manage assigned work through configuration, testing, deployment, and support.

· Ability to administer solutions containing sensitive or personally identifiable information and support applicable security, privacy, audit, records-management, and accessibility requirements.

Knowledge And Skills Desired

· Direct experience administering both Salesforce Service Cloud and Experience Cloud in a production enterprise environment.

· Salesforce certifications such as Salesforce Certified Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, or Experience Cloud Consultant are preferred but not required.

· Experience supporting Federal, state, healthcare, legal, financial, or other regulated environments; Department of Veterans Affairs experience is a plus.

· Familiarity with enterprise integration platforms such as MuleSoft or the VA Digital Integration Platform and with SharePoint Online or comparable document-management integrations.

· Experience supporting legacy data migration, document-management services, correspondence or notification services, and production conversion activities.

· Exposure to Section 508 accessibility, security and privacy reviews, records-management requirements, audit evidence, or Authority to Operate activities.

· Familiarity with DevSecOps pipelines, release governance, operational monitoring, document-generation capabilities, or Microsoft Power BI integration.

Education

· Bachelor's degree in Computer Science, Information Systems, Business Information Technology, Engineering, or a related discipline, or an equivalent combination of education, professional certifications, and relevant experience.

Clearance

· Must be able to obtain and maintain a Public Trust clearance.

Work Location

· Remote

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

This position requires U.S. citizenship or lawful permanent resident status.

Technatomy Corporation is an Equal Opportunity Employer. It is the policy of Technatomy Corporation to afford equal employment opportunity regardless of race, color, religion, national origin, sex, age, marital status, disability or veteran status, or any other status protected by applicable law.