Customer Retention Specialist - State Farm Agent Team Member

$37k - $50k

Lindsey Gosser State Farm

Job Description

Position Overview

This is a full-time Customer Retention Specialist career opportunity with Lindsey Gosser State Farm in Russell Springs, KY for someone who wants to grow a lasting career in customer service and insurance. You will receive structured training, ongoing coaching, and a clear path to advance within a supportive office.

Responsibilities

Answer customer inquiries with accurate, timely information about insurance policies
Handle policy questions, billing inquiries, and coverage changes accurately
Resolve service issues with patience and professionalism
Identify coverage gaps and service needs during reviews
Follow up consistently to support customer loyalty and retention
Maintain accurate customer records in the agency system

Qualifications

No prior insurance experience required
Excellent listening, empathy, and problem-solving skills
Organized and detail-oriented with strong follow-through
Willingness to obtain the required Property and Casualty license
Positive, professional, customer-first attitude

Benefits

Base salary plus performance-based commission
SIMPLE IRA retirement plan with employer match
Health insurance stipend
Life insurance
Paid time off (vacation, sick, and personal days)
Paid company holidays
Clear career advancement paths
Company events, contests, and team lunches

Pay range: $37,000-$50,000 per year

This range reflects expected total compensation—including base salary, commissions, and bonuses—when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

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Vacancy posted 5 days ago

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