Security & Operational Resilience Program Management Specialist

Job Description

Job Title: Security & Operational Resilience Program Management Specialist

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Job Location: Miami, Florida

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Overall, Role Purpose:

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• Leads administrative and program compliance support for TSA, CTPAT, and Security/BCM programs, ensuring regulatory adherence, system integrity, and continuity across the organization.
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Executive Summary of Roles & Responsibilities

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This role provides centralized administrative, compliance, and operational support across Security, TSA regulatory programs, Business Continuity Management (BCM) , and Health & Safety ensuring adherence to federal requirements, data integrity, and program continuity across the network.

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Key Responsibilities:

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• Regulatory Compliance & Program Administration (TSA / CTPAT)
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• Manage end-to-end TSA Security Threat Assessment (STA) lifecycle , including monthly validation of >25,000 personnel records and oversight of ~5,600 active STAs
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• Administer Authorized Representative (AR) program (~340 vendors), ensuring compliance with TSA requirements (STA, training, IACMS associations)
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• Coordinate closely with US Cartage and vendors to maintain compliance and support onboarding, validation, and monthly reconciliation
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• Maintain strict adherence to TSA timelines (e.g., changes >30 days classified as violations)
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• Training & Compliance Tracking
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• Oversee administration and tracking of TSA-required training programs (IAC, CCSP, SSPAC), totaling ~11,000+ annual training records
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• Ensure dissemination of updated screening requirements and regulatory guidance across all DGF locations
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• Systems & Data Governance
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• Maintain and validate data across IACMS, XTC/XDS/XVM systems , ensuring accuracy and compliance
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• Oversee Single Sign-On (SSO) access and system integration for TSA and CTPAT platforms
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• Manage system user access and ensure proper deployment of applications
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• SharePoint & Documentation Management
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• Administer TSA and CTPAT SharePoint sites , ensuring audit records, site visit documentation, and compliance materials are current and accessible
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• Publish TSA monthly notifications and maintain centralized document repositories
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• Operational & Administrative Support
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• Manage Purchase Card activities , including reconciliation and audit documentation
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• Maintain distribution lists (e.g., K9 program, ETD stakeholders) to ensure timely communication
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• Support mapping and coordination of ETD equipment with network infrastructure
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• Global Coordination & BCM Support
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• Provide coordination and oversight support to offshore business support teams (e.g., India) for CTPAT documentation and compliance updates
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• Support Security and BCM programs through data management, reporting, compliance tracking, and ensuring operational continuity standards are met
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• Enable consistent program execution by ensuring accurate records, system access, and communication flow across all stakeholders
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Education & Experience Requirements:

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• S. Citizenship as security clearance is required for TSA program.
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• College Degree is preferable or equivalent combination of education and work experience. Criminal Justice, Business Administration or Paralegal studies are a plus.
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• Frequent travel (33%) may be required.
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• Proficiency in English and Spanish languages (read, write, and speak)
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Skills / Qualifications

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• High degree of integrity
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• Ability to multi-task and perform under high stress conditions
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• Detail oriented
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• Excellent communication skills
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• Excellent analytical thinking and systematic problem solving
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• Knowledge of finance and administration
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• Highly proficient in Microsoft Office Programs (PowerPoint/Excel/Word)
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• High awareness of local business environment (Preferably local staff)
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• Basic knowledge of the security environment (risk/safety environment)
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• Working knowledge of IT based systems and ability to learn new software programs
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• Ability to work independently with little supervision
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This position is domiciled in MIA and direct reports to Vice President, Head of Security & Operational Resilience – NORAM

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Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)

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Benefits (All Non-Union Employees)

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• Compensation: Competitive base salary plus role dependent performance-based incentives.
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• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
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• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
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• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
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• Vision: Optional coverage for exams, frames, and contacts.
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• Dental: Optional coverage for preventive, basic, and major services.
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• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
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Why Join DHL Global Forwarding?

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At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs , and empowering our team to develop skills and achieve long-term success.

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Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

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Equal Opportunity Employer

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DHL Global Forwarding is committed to equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

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Work Authorization

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Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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#LI-RL2

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